Patient Access Representative | Part Time PRN

Sanford Health•Marshfield, WI

3d•$16 - $23•Onsite

About The Position

The Patient Access Representative (PAR) performs patient registration and/or scheduling, with duties varying according to the location and setting. In registration, the PAR greets patients, verifies demographic information, completes registration and scheduling records, manages related paperwork and electronic files, explains forms and obtains signatures, establishes financial responsibility, and collects applicable payments. The role may also resolve registration work queue issues, address denied insurance claims, and maintain registration data. In scheduling, the PAR books appointments and procedures, coordinates referrals and pre-authorizations, arranges interpreter services, checks patients in and out, and works with nursing teams and providers to meet patient needs. Other duties may include managing provider schedules, waitlists and recall lists; operating multi-line telephones or a switchboard; coordinating charts and documents, Telemed appointments, admissions, billing tasks, reports, reminder calls, and patient financial assistance. The PAR mentors new representatives and other staff, maintains confidentiality, demonstrates professionalism, and provides empathetic customer service. This part-time casual position covers therapy departments at the Main Marshfield Campus.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
Working knowledge of medical terminology and professional written communication when making notes.
Ability to work as part of a team and independently.
Ability to maintain confidentiality of sensitive information.
BLS may be required for certain locations and/or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.
Six months of customer service experience desired.

Responsibilities

Greet patients and verify demographic information for accurate registration and/or scheduling.
Create and maintain electronic files; prepare, scan, route, and explain forms and documents, and obtain patient signatures.
Establish financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, and account balance payments.
Resolve registration work queue issues, including errors and denied insurance claims, and maintain registration data.
Schedule appointments and procedures; obtain and coordinate referrals and pre-authorizations; arrange interpreter services; and check patients in and out.
Collaborate with nursing teams and providers to coordinate appointments according to patient needs.
Manage provider schedules, work queue issues, recall lists, and waitlists as applicable.
Operate multi-line telephones and, depending on setting, serve as a switchboard operator by calling codes and paging providers.
Perform additional setting-specific duties, which may include chart preparation, document coordination, financial assistance, prior authorization, visit tracking, account-related health information management, reports, assessments, Telemed coordination, charge entry and verification, appointment reminder calls, hospital admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and demonstrate professionalism, mutual respect, teamwork, independence, and empathetic customer service.