Patient Access Representative | Part Time PRN

Sanford Health•Marshfield, WI

About The Position

The Patient Access Representative (PAR) performs patient registration, scheduling, or both, depending on the location and setting. This part-time casual position covers therapy departments at the Main Marshfield Campus. Duties vary by setting and may include additional tasks as assigned. In registration, the PAR greets patients, verifies demographic information, completes registrations and related paperwork, creates electronic files, and provides, scans, and routes forms and documents. The representative explains paperwork and obtains signatures, establishes financial responsibility or assists with arrangements, and collects co-payments, pre-payments, and account-balance payments. The role may also involve resolving registration work-queue issues, denied insurance claims, and database maintenance. In scheduling, the PAR books appointments and procedures, obtains and coordinates referrals, conducts pre-authorizations, arranges interpreter services, checks patients in and out, and offers enrollment in additional resources. The representative collaborates with nursing teams and providers to coordinate appointments and may maintain provider schedules, resolve work-queue issues, and manage recall lists and waitlists. Depending on the setting, the role may also use multi-line telephones and serve as a switchboard operator, including calling codes and paging providers. Other duties may include preparing charts, organizing provider documents, discussing pre-payment responsibilities, assisting with financial assistance, tracking visits, maintaining health information on patient accounts, preparing reports, administering and scoring assessments, coordinating telemedicine appointments, maintaining provider schedules, entering and verifying charges, making appointment reminder calls, assisting with hospital admissions, copying and faxing documents, and ordering supplies. The PAR mentors new Patient Access Representatives and other staff, maintains confidentiality, and promotes professionalism, mutual respect, and cooperation. The role requires excellent customer service, empathy, teamwork, independent work, professional written communication, and working knowledge of medical terminology. The representative frequently takes direction from the nursing team.

Requirements

One year of work experience, preferably in a medical office setting.
Essential customer service skills; six months of customer service experience is desired.
Ability to work as part of a team and independently, and to take direction from the nursing team.
Excellent customer service and empathy toward patients and their situations.
Working knowledge of medical terminology and professional written communication skills.
May require BLS certification for certain locations and/or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
Six months of customer service experience is desired.

Responsibilities

Greet patients and verify demographic information to register and/or schedule them accurately.
Complete registration paperwork, create electronic files, and provide, scan, and route necessary forms and documents.
Explain required paperwork and obtain patient signatures.
Establish financial responsibility or assist with arrangements, and collect co-payments, pre-payments, and account-balance payments.
Address registration work-queue issues, denied insurance claims, and registration database maintenance, as applicable.
Schedule appointments and procedures; obtain and coordinate referrals; conduct pre-authorizations; and arrange interpreter services.
Check patients in and out and offer enrollment in additional resources.
Coordinate appointments with nursing teams and providers to meet patient needs.
Maintain provider schedules and resolve work-queue issues; manage recall lists and waitlists, as applicable.
Operate multi-line telephones and, depending on location, act as a switchboard operator by calling codes and paging providers.
Perform other setting-specific duties, which may include chart preparation, document organization, financial assistance coordination, visit tracking, health information management, reporting, assessment administration and scoring, telemedicine coordination, charge entry and verification, reminder calls, hospital admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and contribute to a professional, respectful, cooperative environment.