Customer Service Representative - Oxygen Patient Advocate - Kent, WA
About The Position
Performance Home Medical is seeking a compassionate, detail-oriented Customer Service Representative – Oxygen Patient Advocate for its Kent, Washington team. The role supports patients in achieving their therapy goals and helps ensure they receive attentive, high-quality service in an evolving healthcare environment. The position involves processing and communicating about orders, entering patient information into the electronic medical record, assisting with delivery scheduling, handling calls, troubleshooting equipment issues, and supporting clinicians and the team. Other related duties may be assigned.
Requirements
- Strong computer skills and technological proficiency.
- Compassion, empathy, and commitment to high-quality patient and customer care.
- Responsibility and reliability.
- Ability to learn quickly and contribute as a team player.
- Ability to de-escalate problems.
- Professional operation of phone systems.
- Excellent verbal and written communication skills.
- Problem-solving ability and a demonstrated track record of high performance.
- Positive attitude and willingness to assist the team as needed.
- Strong organization and attention to detail.
- Ability to type at least 30 words per minute.
Nice To Haves
- Prior knowledge of or hands-on experience with oxygen equipment.
Responsibilities
- Process orders according to PHM procedures.
- Contact patients and inform them of orders received.
- Answer incoming calls efficiently and courteously.
- Enter patients into the PHM electronic medical record program.
- Generate orders and assist with scheduling deliveries.
- Troubleshoot patient issues with equipment, in person and over the phone.
- Procure and complete necessary documentation.
- Schedule patient appointments and assist clinicians as directed.
- Perform other tasks and related duties as assigned by the manager or supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
