Customer Service Representative - Kent, WA

Mechanics Bank•Kent, WA

1d•$21 - $32•Onsite

About The Position

Mechanics Bank is seeking a Customer Service Representative to perform basic to moderately complex banking transactions under general supervision and established policies and procedures. The role delivers customer service by accurately processing transactions, resolving inquiries, maintaining accounts, and making referrals for additional products and services. The representative is responsible for the accuracy and operational quality of their work, including cash balancing, and must follow applicable policies, procedures, and banking regulations. This position is on-site and may involve travel of 0–10%.

Requirements

High school degree or GED required; additional experience may be considered in lieu of a degree.
At least 1 year of customer service and cash-handling experience in a customer-facing role required.
Excellent interpersonal skills, attention to detail, and customer service skills.
Ability to work independently and collaborate effectively as a team member.
Ability to make decisions using available information.
Ability to understand customer loan requests and make appropriate referrals.
Ability to understand requests for additional services, identify relevant products and services, and make appropriate referrals.
Knowledge of applicable Bank policies and procedures.

Nice To Haves

At least 1 year of experience in a banking environment with basic knowledge of bank deposit products and services preferred.
Basic knowledge of Bank deposit products and services.

Responsibilities

Process routine and more complex teller transactions, including deposits, withdrawals, check cashing, payments, transfers, and transactions received by mail or night drop.
Serve customers efficiently while maintaining accuracy and complying with policies, procedures, security guidelines, and regulatory requirements.
Assist with account reconcilement, copies of statements and checks, check orders, account closures, address changes, stop payments, debit card maintenance, and safe deposit box access.
Assist at other branches as needed.
Provide courteous, professional customer service in person and over the phone, and respond to inquiries accurately and promptly.
Identify customer needs, explain product and service features and benefits, provide related rates, fees, charges, restrictions, and information, and make appropriate referrals.
Educate customers on mobile and online banking technology.
Maintain and balance cash supplies, follow cash-handling procedures, and balance cash at the end of each shift.
Review transactions for potential fraud, remain aware of scams, and refer unresolved issues to Branch Management or appropriate departments.
Assist with branch opening and closing according to established security procedures.
Gather data and process reports and forms, including Currency Transaction Reports, Reg CC, holds, and overdraft documentation, to support policy and regulatory compliance.
Assist with branch audit functions as requested.
Complete assigned compliance requirements by their due dates.

Benefits

Eligible for Retail Incentive Plan.
Medical, prescription, dental, and vision coverage for employees and eligible family members.
Employer-paid Employee Assistance Program, life insurance, AD&D, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and Dependent Care Flexible Spending Accounts and commuter/parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings plan, tuition reimbursement program, and student loan assistance program.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
Free personal checking and savings account.
Discounted rates on primary residence loans with $0 origination fees, subject to restrictions.