Patient Service Representative (PSR) - OB/GYN Clinics
About The Position
The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and patients to help ensure a seamless, compassionate experience. Responsibilities include collecting payments at the time of service, entering accurate and current billing information into the patient accounting system, following up on missing information, and assisting clinical staff in maintaining accurate medical records. The position serves the OB/GYN clinics across six locations in the Lutheran General service area and requires flexibility to work at all six locations as part of a regular rotation. Employees are scheduled for five 8-hour shifts each week, Monday through Friday. Clinic hours are Monday through Friday, 7:00 a.m. to 5:00 p.m.; occasional Saturday shifts from 9:00 a.m. to 1:00 p.m. may be required, approximately once per month. Travel is required. Advocate Medical Group is part of Advocate Health, a nonprofit health system with locations across Illinois and Wisconsin. The AMG OBGYN practice provides comprehensive women's health services across multiple locations and includes physicians, advanced practice providers, certified nurse midwives, minimally invasive gynecologic surgeons, and resident physicians.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
- Ability to work in a high-volume, multitask environment and a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift 35 pounds without assistance; for patient lifts over 35 pounds or when a patient cannot assist, use patient-handling equipment with at least one other associate when available.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
- Enter patient and payer billing information at the time of service and accurately follow up on missing information.
- Collect payment at the time of service and enter accurate, up-to-date billing information into the patient accounting system.
- Support general office operations, including scheduling, coding, registration, and billing.
- Uphold medical group and practice standards for accurate and timely medical records, and assist clinical staff in maintaining accurate records.
- Rotate among all six locations in the Lutheran General service area as part of the regular schedule.
- Travel between clinic locations as required.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and financial wellness programs.
- Educational Assistance Program.
- Competitive compensation, premium pay for eligible shifts or on-call work, incentive pay for select positions, and opportunity for annual performance-based increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
