Patient Service Representative (PSR) - OB/GYN Clinic

Advocate Health • West Allis, WI

4d • $20 - $30

About The Position

The Patient Service Representative (PSR) supports front-end operations at an OB/GYN clinic. The role greets patients and visitors, responds to routine information requests, handles telephone calls, registers patients, maintains accurate demographic and insurance information, and supports appointment scheduling and visit closure. The representative monitors patient flow and assists patients with practical needs such as transportation arrangements, directions, and locating a wheelchair. The position may also involve filing, retrieving, or delivering patient records and completing required documentation.

The position is full-time, 40 hours per week, with variable 8-hour shifts Monday through Friday within a schedule window of 6:30 a.m. to 5:30 p.m., based on team rotation. Reliable transportation is required, and the employee must be able to train or provide coverage at outside clinics in St. Francis and Franklin. The role is based in a normal medical office environment, with possible exposure to ill patients and extended periods of sitting.

Requirements

• High school graduate.
• No experience required.
• Excellent customer service skills.
• Excellent written and verbal communication and interpersonal skills, including the ability to communicate effectively with patients, staff, and physicians.
• Intermediate computer skills, including use of personal computers, Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding or data entry, emphasizing speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions and sort and file information alphabetically and numerically.
• Ability to work in a fast-paced environment with strong attention to detail and accuracy.
• Reliable transportation and ability to train or cover at outside clinics in St. Francis and Franklin.

Responsibilities

• Greet patients and visitors and respond to routine requests for information.
• Answer telephone calls, screen calls, and take messages.
• Register patients and obtain demographic and insurance information.
• Verify insurance coverage; collect co-pays, deductibles, and previous balances; post payments; and update demographic and insurance information.
• Schedule patient appointments and coordinate cancellations, rescheduling, and additions to schedules.
• Provide accurate information about test preparations, arrival times, and directions or other information patients need.
• Update insurance, financial responsibility, and other data when changes or additions occur, and communicate relevant information to patients.
• Ensure insurance and patient information is complete and accurate, applying knowledge of government and third-party payer requirements.
• Identify, report, and resolve registration problems with appropriate individuals and departments.
• Monitor patient flow to support efficient and courteous care.
• Assist patients with needs such as arranging transportation, providing directions, and locating wheelchairs.
• Complete visit closure by checking out patients, scheduling follow-up appointments, and providing visit summaries.
• File, retrieve, and/or deliver patient information or records, and complete required forms and documentation.
• Train or provide coverage at outside clinics in St. Francis and Franklin.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED