Lead Patient Service Representative - OB/GYN Resident Clinic

Advocate Health • Park Ridge, IL

3d • $22 - $33 • Onsite

About The Position

The Lead Patient Service Representative (PSR) supports providers, connects with patients, and helps ensure a seamless, compassionate experience as a key member of the ambulatory care team. The role includes general and financial scheduling, preparing medical charts in advance of appointments in accordance with hospital and departmental policy, and serving as the lead associate for clerical office operations.

The position is based at the Park Ridge location in the OB/GYN Resident Clinic. Clinic hours are Monday through Friday, 7:00 AM to 5:00 PM. Employees are scheduled for five 8-hour shifts per week, Monday through Friday.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in a medical setting or equivalent.
• 3–4 years of customer service experience in a high-volume, multitasking, high-stress environment.
• Experience handling difficult callers, customers, and patients.
• Basic knowledge of managed care and commercial insurance.
• Basic knowledge of medical terminology and billing and coding practices.
• Demonstrate tact and good judgment; ability to motivate team effort on a day-to-day basis.
• Mature, motivated, decisive, and flexible, with a professional demeanor.
• Ability to work with a diverse professional and patient population and under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without assistance. For patient lifts over 35 pounds, or when a patient cannot assist, use patient-handling equipment with at least one other associate when available; unique lifting or movement situations are assessed case by case.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Handle general and financial scheduling.
• Pull and prepare medical charts in advance of appointments in accordance with hospital and departmental policy.
• Function as the lead associate for clerical office operations.
• Support providers and connect with patients as part of the ambulatory care team.
• Help ensure a seamless, compassionate patient experience.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay where applicable, incentive pay for select positions, and potential annual performance-based increases.
• Career development programs and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED