Patient Service Representative - OB/GYN Clinic (Park Ridge)

Advocate Health • Glenview, IL

5d • $20 - $30 • Onsite

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and patients and helps create a seamless, compassionate care experience. Responsibilities include collecting payment at the time of service, maintaining accurate and current patient and payer billing information, following up on missing information, and assisting clinical staff in maintaining accurate and timely medical records.

This position is based primarily at the Park Ridge clinic and rotates among six OB/GYN clinics in the Lutheran General service area. Teammates work five 8-hour shifts per week, scheduled between 6:45 AM and 5:30 PM Monday through Friday. Saturday shifts from 9:00 AM to 1:00 PM are required approximately once per month. The role requires flexibility and reliable transportation to work at all six locations.

The work involves a high-volume, multitasking environment, sometimes in a crowded or closely shared workspace, and includes exposure to ill patients and interactions with demanding customers. The position requires lifting up to 35 pounds without assistance; patient-handling equipment and another associate are expected to assist with patient lifts over 35 pounds or when a patient cannot assist, when available.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Flexibility and reliable transportation to work at all six clinic locations.
• Ability to work five 8-hour shifts per week, including a Saturday shift approximately once per month.
• Ability to function in a high-volume, multiple-task environment and in a crowded or closely shared workspace.
• Ability to work under stressful conditions with demanding customers.
• Ability to lift 35 pounds without help.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person for appointments or information about tests, procedures, bills, charges, referrals, and other matters.
• Perform general office duties, including scheduling, coding, registration, and billing.
• Collect payment at the time of service to help maximize revenue.
• Enter accurate and current patient and payer billing information at the time of service and follow up on missing information.
• Uphold practice and medical group standards for accurate and timely medical records and assist clinical staff in maintaining them.
• Rotate among six OB/GYN clinic locations in the Lutheran General service area.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift and on-call pay, based on the teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED