Patient Support Representative
About The Position
The Patient Support Representative plays a key role in delivering outstanding customer service, accurately documenting patient information, supporting patient satisfaction, and maintaining an efficient clinic environment. The role handles incoming calls, schedules and reschedules appointments, posts front-desk payments to patient accounts, and reconciles cash, credit card, and check transactions at the end of each business day. This full-time, non-exempt position is based at the Montebello Whittier Clinic in Montebello, California. The schedule is Monday through Friday, with eight-hour day shifts and occasional overtime as required. The position may require up to 50% travel to multiple clinic locations, including on short notice.
Requirements
- High school diploma or equivalent.
- At least two years of experience in a medical-field front office.
- Experience working with the public.
- Computer literacy.
- Ability to type 25 words per minute.
- Working knowledge of general office duties and contracted insurance plans.
- Good verbal and written communication skills.
- Good telephone skills.
- Customer-service orientation and task orientation.
- Ability to work in a fast-paced environment.
Nice To Haves
- More than two years and up to and including five years of experience.
- Experience in medical reception and customer service.
Responsibilities
- Greet patients upon arrival and check them in and out.
- Answer calls by the third ring, take messages, and send tasks to technicians when needed.
- Verify and update patient demographic information.
- Obtain and scan insurance and identification cards, documents, outside medical records, consents, and other pertinent information.
- Ensure authorizations are entered into the system, request authorizations, and verify that required authorizations have been obtained.
- Prepare new-patient information packets and add primary care providers to patient charts.
- Post payments, prepare fee tickets promptly, and reconcile payment batches and cash, credit card, and check transactions.
- Confirm and reschedule appointments as needed.
- Review schedules to ensure requested testing appointments have been kept and required authorizations are obtained.
- Verify insurance eligibility for HMO, PPO, and vision plans; review scheduled insurance verification and reschedule ineligible patients.
- Check incoming and outgoing fax status.
- Route medical-record requests to the correct department for processing.
- Communicate with staff and patients about clinic wait times and delays.
- Maintain a clean work and waiting area and restock doctors' business cards.
- Ensure doctors' orders are complete and the correct insurance is added to each encounter.
- Ask patients whether their questions have been answered and whether they understand their diagnosis and plan before leaving.
- Offer dark glasses to patients whose eyes have been dilated.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
