Patient Support Representative

Azul Vision•Montebello, CA

3d•$23 - $24•Onsite

About The Position

The Patient Support Representative delivers customer service and accurate documentation to support patient satisfaction and an efficient medical clinic environment. The role handles patient arrivals and check-ins, incoming calls, appointment scheduling and rescheduling, insurance verification and authorizations, payment posting, and daily reconciliation of cash, credit card, and check transactions. The representative also supports patient check-out, clinic communications, records processing, and the upkeep of the work and waiting areas. This is a full-time, non-exempt position based at the Montebello Whittier Clinic in Montebello, California. Work is Monday through Friday, in eight-hour day shifts, with occasional overtime as required. The position may require up to 50% travel among multiple clinic locations, sometimes on short notice. The role operates in a professional, fast-paced medical clinic and routinely uses standard office equipment while interacting with staff and patients.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a medical-field front office.
Experience working with the public.
Computer literacy.
Ability to type 25 words per minute.
Working knowledge of general office duties and contracted insurance plans.
Good verbal and written communication skills.
Good telephone skills.
Customer-service orientation.
Task-oriented approach and ability to work in a fast-paced environment.

Nice To Haves

More than 2 years and up to and including 5 years of experience.
Experience in medical reception and customer service.

Responsibilities

Greet patients upon arrival and check them in and out.
Answer incoming calls by the third ring.
Verify patient demographic information and obtain or scan insurance and identification cards.
Enter authorizations into the system and request authorizations as needed.
Process new-patient information packets and add primary care physicians to patient charts.
Post payments and batch-reconcile transactions, including cash, credit card, and check payments.
Put up fee tickets promptly.
Communicate with staff and patients about clinic wait times and delays.
Scan outside medical records, consent forms, and other pertinent documents.
Confirm and reschedule appointments as needed.
Review schedules to ensure requested testing appointments have been kept and required authorizations are obtained.
Verify insurance eligibility for HMO, PPO, and vision plans; review scheduled patients' insurance and reschedule ineligible patients.
Check incoming and outgoing fax status.
Ensure medical-record requests reach the correct department for processing.
Maintain a clean work and waiting area and restock doctors' business cards.
Send messages or tasks to technicians when needed.
Ensure doctors' orders are complete and the correct insurance is added to each encounter.
Ask patients whether their questions have been answered and whether they understand their diagnosis and plan before leaving.
Offer dark glasses to patients who have been dilated.
Perform other duties as assigned.