Patient Support Representative

Wellness Pointe • Longview, TX

1d

About The Position

Wellness Pointe is seeking an energetic, motivated customer service professional to support patient access and registration. The role gathers and enters demographic, insurance, and medical information; collects co-pays and deposits; and completes goal-oriented departmental tasks with adaptability, attention to detail, and efficiency. The representative also communicates with patients, family members, and medical or clinical personnel about financial arrangements, billing and collections policies, authorizations, reimbursement issues, and patient access.

Requirements

• High school diploma or GED equivalent.
• Typically one year of experience in an office or administrative environment.
• Bilingual in English and Spanish.
• Valid Texas driver's license, an appropriate driving record, and auto liability insurance meeting the minimum required by Texas law.
• Mental and physical health sufficient to meet the demands of the position.
• Ability to adhere to client-related policies and procedures, including confidentiality.
• Demonstrated interpersonal and effective communication skills.
• Energetic, forward-thinking, and creative approach, with high ethical standards and an appropriate professional image.
• Ability to work effectively under pressure.
• Superior organizational and problem-solving skills.

Nice To Haves

• Experience with EMR software.

Responsibilities

• Interview patients to obtain demographic and insurance information needed for medical record identification and billing.
• Enter patient registration information into the computer system and verify the accuracy of the data.
• Prepare required forms for signature by the patient or a family member.
• Request and collect co-pays and deposits, and issue receipts for payments.
• Discuss financial arrangements with incoming patients and/or family members and explain billing and collections policies.
• Communicate with medical and clinical personnel about patient access, inter-facility transfers, reimbursement issues, and authorization requirements.
• Verify patient insurance coverage and obtain and track authorizations for procedures, as needed.
• Complete insurance verification and pre-authorization of procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED