Patient Support Representative

Wellness Pointe • Longview, TX

3d

About The Position

Wellness Pointe is seeking an energetic, motivated customer service professional to register patients and complete goal-oriented departmental tasks. The role involves collecting demographic, insurance, and medical information; entering and verifying registration data; collecting payments; and discussing financial arrangements and billing policies with patients and family members. The representative also communicates with clinical and medical personnel about patient access, transfers, reimbursement, and authorization matters. Insurance coverage verification and procedure authorization tracking may be required.

Requirements

• High school diploma or GED equivalent.
• Typically one year of experience in an office or administrative environment.
• Bilingual in English and Spanish.
• Valid Texas Driver's License, an appropriate driving record, and auto liability insurance meeting the minimum required by Texas statute.
• Mental and physical health sufficient to meet the demands of the position.
• Ability to adhere to client-related policies and procedures, including confidentiality.
• Demonstrated human relations and effective communication skills.
• Energetic, forward-thinking, and creative approach, with high ethical standards and an appropriate professional image.
• Ability to work effectively under pressure.
• Strong organizational and problem-solving skills.

Nice To Haves

• Experience with EMR software.

Responsibilities

• Interview patients to obtain demographic and insurance information needed for medical record identification and billing.
• Enter patient registration information into the computer system and verify the accuracy of the data.
• Prepare forms for signature by patients or family members.
• Request and collect co-pays and deposits, and issue receipts.
• Discuss financial arrangements with patients or family members and explain billing and collections policies.
• Communicate with medical and clinical personnel regarding patient access, inter-facility transfers, reimbursement issues, and authorization requirements.
• Verify patient insurance coverage when needed.
• Obtain and track authorizations for procedures when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED