Patient Support Representative

Community Care Physicians•Gansevoort, NY

About The Position

Community Care Pediatrics Saratoga is hiring a full-time Patient Support Representative. The primary responsibility is answering phones in a high-volume call center and scheduling appointments. Hours vary within the following ranges: Monday–Thursday, 7:30 a.m.–6:40 p.m.; Friday, 7:30 a.m.–5:00 p.m.; and Saturday, 7:30 a.m.–11:40 a.m. The role processes patient calls and messages, schedules and changes appointments according to office protocols, and documents conversations and information in patient records. The position requires strong computer and communication skills and the ability to maintain cooperative relationships with patients, families, healthcare providers, coworkers, and external customers. Compensation is $16.00–$21.00 per hour. Individual compensation depends on factors such as work experience, qualifications, and skills; some roles may be eligible for overtime. The company describes its total rewards package as including medical, dental, vision, and life insurance, paid holidays, paid time off, and a retirement plan. The work environment is business casual.

Requirements

High school graduation or equivalent.
At least one year of work experience.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, coworkers, and external customers.
Ability to communicate clearly and concisely.

Nice To Haves

Additional education is desirable.
Knowledge of medical terminology and office procedures is preferred.

Responsibilities

Answer calls on a multiple-line phone system, forwarding calls to the appropriate location or handling appointment-related calls directly.
Retrieve messages from the phone system and return calls to patients as needed.
Cancel and reschedule appointments when necessary.
Schedule patient appointments according to office protocols for access to care.
Document verbal conversations and other information accurately, legibly, and promptly in patient records.
Transfer office phones to and from the answering service.
Answer overflow calls and direct them appropriately.
Process incoming calls and messages according to office policies and procedures.