Patient Access Specialist Jobs

About The Position

Requirements

• At least 3 years of experience in customer service, financial services, business, or healthcare.
• Strong attention to detail and ability to manage sensitive patient information.
• Excellent communication and customer service skills.
• Ability to multitask and work effectively in a high-volume environment.

Nice To Haves

• Associate’s degree preferred.

Responsibilities

• Perform patient registration, authorization, and financial clearance for complex and specialty services.
• Verify insurance benefits and obtain required authorizations from payers.
• Collect co-pays, deductibles, coinsurance, and outstanding balances in accordance with department guidelines.
• Explain insurance benefits, financial responsibility, and required documentation to patients and guarantors.
• Accurately gather and enter patient demographic and financial information.
• Build working relationships with physicians, clinical teams, and payers to prevent denials and delays.
• Identify and resolve customer service issues while supporting service recovery efforts.
• Monitor, document, and report issues and trends impacting patient access or financial outcomes.
• Screen patients for federal, state, or local assistance programs and complete required applications.
• Schedule, reschedule, and coordinate tests and procedures while maintaining communication with stakeholders.
• Maintain compliance with federal, state, hospital, and Baptist Health policies and procedures.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement savings plan.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Paid time off, up to 5 weeks to start.
• Life insurance.
• Extended Leave Plan (ELP).
• Family Care for childcare, elder care, and pet care.
• Paid parental leave.
• Pet insurance.
• Car insurance.
• Educational benefits, including tuition reimbursement and monthly payments to help pay down graduate school debt.
• All benefits start day one.