Patient Access Specialist - FT OVERNIGHT 12 Hour Shift

Ensemble Health Partners • Winchester, VA

10d • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while meeting the organization’s mission, goals, policies, processes, and regulatory requirements. This onsite role is based at Valley Winchester Medical Center and works an overnight 12-hour shift from 6:30 p.m. to 7:00 a.m., with rotating weekends and holidays. The stated pay range is $17.00–$18.15 per hour, based on experience.

The role includes registering and pre-registering patients, verifying insurance and medical necessity, processing physician orders, explaining forms and instructions, collecting patient payments, and supporting accurate account records and billing. Patient Access Specialists also handle telephone switchboard calls and provide compassionate, high-quality service to patients, colleagues, and other callers.

This is described as an entry-level career opportunity. The required CRCR certification must be completed within six months of hire and is company-paid. The posting also highlights bonus incentives, tuition reimbursement, comprehensive benefits, and career advancement opportunities.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• CRCR certification required within six months of hire; the company pays for the certification.
• Must be able to work onsite at Valley Winchester Medical Center.
• Must be able to work the overnight 12-hour shift, 6:30 p.m. to 7:00 a.m., including rotating weekends and holidays.
• Must be inquisitive and open to innovation, including AI, to explore better processes and improve patient and client experiences.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including auditing accounts for other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Inform patients about financial liabilities, collect point-of-service payments and past-due balances, and explain payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education and required documents, including Medicare and Tricare notices, observation and MOON forms, consent forms, and other forms designated for current or future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients when tests may not be covered, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Company-paid CRCR certification.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.
• Quarterly and annual incentive programs for employees who exceed expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED