Patient Access Specialist - PT OVERNIGHT

Ensemble Health Partners • Front Royal, VA

13d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while meeting the organization’s mission, goals, regulatory requirements, policies, and processes. This onsite position is based at a hospital in Front Royal, Virginia, and is listed as part-time overnight, 24 hours per week, in 12-hour shifts. The stated pay range is $17.00–$18.15 per hour, based on experience.

The role handles patient registration and pre-registration, insurance and medical-necessity checks, patient communications and instructions, consent forms, payment collections, and related documentation. It also includes switchboard operations and account auditing. The specialist is expected to provide compassionate, excellent customer service and to remain open to innovation, including AI, to improve processes and patient and client experiences.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• Obtain CRCR certification within 9 months of hire; the company pays for the certification.

Responsibilities

• Perform admitting duties for patients receiving hospital services, following organizational policies, processes, goals, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, adhering to policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts, including contacting patients to obtain demographic, insurance, and other information and explain financial liabilities.
• Collect point-of-service payments and past-due balances, including discussing payment plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient education documents, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and forms introduced for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen Medicare medical necessity using Advanced Beneficiary Notice (ABN) software, inform patients of possible non-payment, and distribute ABNs and other designated forms and pamphlets as appropriate.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.
• Shift differential for select shifts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED