Patient Access Specialist - PT OVERNIGHT

Ensemble Health Partners • Front Royal, VA

11d • Onsite

About The Position

Ensemble is seeking an entry-level Patient Access Specialist to perform admitting duties for patients receiving hospital services. The role supports the organization’s mission, goals, policies, processes, and regulatory compliance requirements while providing compassionate, high-quality service to patients, colleagues, and clients. The position is based onsite at a hospital in Front Royal, Virginia, and is part-time overnight, with 24 hours per week in 12-hour shifts. Pay is $17.00–$18.15 per hour based on experience, with shift differential for select shifts.

The specialist handles patient registration and pre-registration, insurance and eligibility information, medical necessity and compliance checks, physician orders, patient instructions, forms, and point-of-service collections. The role also involves operating the telephone switchboard, auditing accounts and forms, documenting activity, and supporting clean claims and patient access performance goals. A high school diploma or GED is required, as is CRCR certification within nine months of hire; the company pays for the certification.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 9 months of hire; certification is company-paid.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• Must reside in and be authorized to work within the United States.
• Must work onsite at the hospital in Front Royal, Virginia.

Responsibilities

• Perform admitting duties for patients receiving hospital services while meeting organizational goals, policies, processes, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, providing compassionate customer service in accordance with policies.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and ensure correction of accounts, including accounts associated with other employees, departments, and facilities.
• Audit accounts and confirm forms are completed accurately and on time to meet audit standards; provide statistical data to Patient Access leadership.
• Pre-register patient accounts, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities and collect point-of-service payments and past-due balances, including offering payment-plan options.
• Explain general consent for treatment forms, obtain necessary signatures, and record the witness’s name.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.
• Shift differential for select shifts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED