Patient Access Specialist - FT OVERNIGHT 12 Hour Shift

Ensemble Health Partners • Winchester, VA

12d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while meeting organizational goals, policies, and regulatory compliance requirements. The role supports patient registration and access processes across the organization, with a focus on accurate information, effective communication, and excellent customer service.

This is an onsite position at Valley Winchester Medical Center. The schedule is an overnight 12-hour shift from 6:30 PM to 7:00 AM, with rotating weekends and holidays. The position pays $17.00–$18.15 per hour, based on experience. It is presented as an entry-level career opportunity and includes bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities.

Requirements

• High school diploma or GED.
• CRCR certification required within six months of hire; company paid.
• Ability to work onsite at Valley Winchester Medical Center.
• Ability to work the overnight 12-hour shift from 6:30 PM to 7:00 AM, including rotating weekends and holidays.
• Must reside and be authorized to work within the United States.

Nice To Haves

• At least one year of customer service experience.
• Inquisitiveness and openness to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.

Responsibilities

• Perform admitting duties for patients receiving hospital services.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Follow policies and provide compassionate, high-quality customer service during patient and caller interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts; audit accounts and verify forms are accurately and promptly completed to meet audit standards; provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and offer payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education and required documents, including Medicare and Tricare Important Messages, Observation Forms, MOON forms, consent forms, and forms introduced for future services.
• Review insurance eligibility responses, select applicable insurance plan codes, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement opportunities.
• Professional development and relevant professional certification.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED