Patient Access Specialist

Advanced Pain Care•Austin, TX

11d•Onsite

About The Position

The Patient Access Specialist (PAS) professionally and enthusiastically responds to incoming calls and electronic requests from patients, family members, and internal and external parties. The role schedules healthcare appointments, answers questions, creates documents for medical charts, troubleshoots problems, and provides information on behalf of Advanced Pain Care. The position is fully in office at Advanced Pain Care HQ, 101 W. Louis Henna, Suite 300, Austin, TX 78728. The schedule is typically 8:00 a.m. to 5:00 p.m. Monday through Friday, with a rotating Saturday shift.

Requirements

At least 2 years of customer service experience.
Excellent interpersonal and oral and written communication skills.
Excellent typing and computer navigation skills.
Experience in a call center, customer service, and/or healthcare setting.
Knowledge of medical terminology and insurance.
Knowledge of customer service principles and practices.
Ability to quickly assess requests, use electronic and paper resource materials, and respond appropriately to patients or customers.
Comfort working in a fast-paced, constantly changing environment.
Ability to work the scheduled hours, typically 8:00 a.m. to 5:00 p.m. Monday through Friday, and a rotating Saturday shift.
Ability to sit and/or stand for prolonged periods and to bend, stoop, and stretch.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Respond accurately, compliantly, and promptly to patients to provide optimal customer service.
Answer multiline phone calls, send messages to appropriate departments, and transfer calls when necessary.
Schedule, reschedule, and cancel appointments, and record appointment changes in patients’ medical records.
Identify discrepancies or missing information and accurately enter data into the electronic medical record system.
Write patient-related clerical and clinical messages from patients, family members, and healthcare professionals to administrative and provider staff.
Identify emergent patient situations based on caller information and relay them to the appropriate party.
Calm upset callers with a composed and professional demeanor and identify and escalate priority issues for resolution.
Collaborate with team members inside and outside the direct work group.
Follow clinic protocols and Advanced Pain Care policies and procedures.
Maintain regular and predictable attendance and punctuality.
Perform other appropriate position duties competently, professionally, and courteously.