Patient Access Specialist - Westside PRN
About The Position
The Patient Access Specialist serves as the first point of contact for patients and families in outpatient clinic registration areas. Under minimal supervision, this role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The specialist collaborates with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, and provides flexible coverage across clinics as needed. The position is based in the Westside OB/GYN Clinic and is PRN/intermittent. No experience or high school diploma/GED is required. Compensation is $21.00–$24.93 per hour.
Requirements
- No experience required.
- No high school diploma or GED required.
- Organization and attention to detail.
- Effective communication and problem-solving skills.
- Ability to prioritize workflow, multitask in a high-volume environment, and complete daily work by the end of the shift.
- Ability to enter data quickly and accurately and type at least 25 words per minute.
- Ability to work collaboratively and demonstrate professional work behavior consistent with Denver Health guidelines and policies.
- Knowledge of Microsoft Office Suite.
Nice To Haves
- Familiarity with Epic.
Responsibilities
- Register and check in outpatient patients, confirm identity, create and maintain EHR encounters, and collect, verify, and update demographic, guarantor, and insurance information.
- Explain patient financial responsibilities, including co-pays, deductibles, deposits, and self-pay expectations; collect required payments and connect patients with financial counseling or enrollment services when needed.
- Collaborate with clinic leadership, providers, nursing, scheduling, and ancillary departments to support clinic flow and timely access; communicate delays, coverage concerns, or registration issues; and support add-ons, walk-ins, and schedule changes.
- Check insurance eligibility and benefits, identify coverage limitations and referral or authorization requirements, and coordinate with relevant teams to resolve coverage issues.
- Meet productivity, quality, accuracy, and financial collection standards and participate in audits and improvement initiatives.
- Provide coverage across departments or clinics in response to operational and staffing needs.
- Follow applicable regulatory requirements, including FQHC and HRSA guidelines, EMTALA, and HIPAA.
- Support new hires through ongoing training and by answering questions.
Benefits
- Social security replacement retirement plan with 3% employer contribution.
- On-site employee fitness center and wellness classes.
- Community resource navigation support.
- Childcare discount programs and discounts or perks on brands, travel, and more.
- Tuition assistance and education and development opportunities, including career pathways and coaching.
- Career advancement pathways and professional development.
- Loan forgiveness eligibility.
- Employer contributions and nationally recognized well-being programs.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
