Patient Access Specialist - Westside PRN

Denver Health and Hospital Authority • Denver, CO

2d

About The Position

Denver Health is recruiting a mission-driven Patient Access Specialist for its Eastside OB/GYN Clinic. Under minimal supervision, this role is the first point of contact for patients and families across outpatient clinic registration areas. The specialist registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The role works closely with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, while providing flexible coverage across clinics as needed.

This is a PRN/intermittent position. The listed salary range is $21.00–$24.93 per hour. Denver Health describes itself as an integrated academic healthcare system and Colorado’s primary safety-net healthcare system. It is an equal opportunity employer. Applicants for safety-sensitive positions must pass a pre-employment drug test after receiving a conditional offer. Applicants will be considered until the position is filled.

Requirements

• No experience required.
• Ability to organize work and maintain attention to detail.
• Effective communication and problem-solving skills.
• Ability to prioritize workflow and determine priorities.
• Ability to demonstrate professional work behavior and follow Denver Health guidelines and policies.
• Ability to multitask and handle a high volume of tasks at one time.
• Ability to enter data quickly and accurately and complete daily work by the end of the shift.
• Ability to work collaboratively with a team.
• Typing speed of 25 words per minute.
• Knowledge of Microsoft Office Suite.
• Familiarity with Epic.

Responsibilities

• Register and check in outpatient patients; confirm identity using approved processes; create and maintain EHR encounters; and collect, verify, and update demographic, guarantor, and insurance information.
• Explain patients’ financial responsibilities, including co-pays, deductibles, deposits, and self-pay expectations; collect required payments at the time of service; and connect patients with financial counseling or enrollment services when needed.
• Collaborate with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support clinic flow and timely access; communicate delays, coverage concerns, or registration issues; and support same-day add-ons, walk-ins, and schedule changes.
• Check insurance eligibility and benefits using electronic tools and payer portals; identify coverage limitations, referral or authorization requirements, and potential self-pay situations; and work with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues.
• Meet established productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations; participate in audits and quality and process improvement initiatives.
• Provide coverage and flex across departments or clinics in response to staffing and operational needs.
• Follow applicable federal, state, and organizational regulations, including FQHC and HRSA guidelines, EMTALA, and HIPAA, across departments and clinics.
• Support new-hire training and answer questions as needed.

Benefits

• Social Security replacement retirement plan with a 3% employer contribution.
• On-site employee fitness center and wellness classes.
• Community resource navigation support.
• Childcare discount programs and exclusive perks on large brands, travel, and more.
• Education and development opportunities, including career pathways and coaching.
• Tuition assistance, career advancement pathways, and professional development.
• Loan forgiveness eligibility and employer contributions.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed