Patient Access Specialist - Westside PRN

Denver Health and Hospital Authority • Denver, CO

3d

About The Position

Denver Health is recruiting a mission-driven Patient Access Specialist for the Westside OB/GYN Clinic. Under minimal supervision, this role serves as a first point of contact for patients and families across outpatient clinic registration areas. The specialist registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The role works with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, and provides flexible coverage across clinics as needed.

This is a PRN/intermittent position. The salary is $21.00–$24.93 per hour. Denver Health describes itself as an integrated academic healthcare system and Colorado’s primary safety-net healthcare system. It is an equal opportunity employer. Applicants for safety-sensitive positions must pass a pre-employment drug test after receiving a conditional offer.

Requirements

• No experience required.
• Ability to organize work and pay attention to detail.
• Effective communication skills.
• Ability to problem-solve.
• Ability to prioritize workflow and determine priorities.
• Ability to demonstrate professional work behavior and follow Denver Health guidelines and policies.
• Ability to multitask and handle a high volume of tasks.
• Ability to enter data quickly and accurately.
• Ability to complete daily work by the end of the shift.
• Ability to work collaboratively with a team.
• Ability to type 25 words per minute.
• Knowledge of Microsoft Office Suite.

Nice To Haves

• Familiarity with Epic.

Responsibilities

• Register and check in patients for outpatient services; confirm identity using approved processes; create and maintain encounters in the electronic health record; and collect, verify, and update demographic, guarantor, and insurance information.
• Explain patients’ financial responsibilities, including co-pays, deductibles, deposits, and self-pay expectations; collect required payments at the time of service; and connect patients with financial counseling or enrollment services when needed.
• Collaborate with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support clinic flow and timely access; communicate delays, coverage concerns, or registration issues; and support same-day add-ons, walk-ins, and schedule changes.
• Check insurance eligibility and benefits using electronic tools and payer portals; identify coverage limitations, referral or authorization requirements, and potential self-pay situations; and work with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues.
• Meet productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, and participate in audits and quality and process improvement initiatives.
• Provide coverage and flex across departments or clinics in response to staffing and operational needs.
• Follow applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, and HIPAA.
• Support new-hire training and answer questions as needed.

Benefits

• Social security replacement retirement plan with an employer contribution of 3%.
• On-site employee fitness center and wellness classes.
• Community resource navigation support.
• Childcare discount programs.
• Exclusive perks on large brands, travel, and more.
• Education and development opportunities, including career pathways and coaching.
• Tuition assistance.
• Career advancement pathways and professional development.
• Loan forgiveness eligibility and employer contributions.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed