Patient Access Specialist - PRN

Ensemble Health Partners • Pottstown, PA

2d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while meeting organizational goals, the hospital’s mission, and regulatory compliance requirements. The role follows organization-wide policies and processes and provides compassionate, high-quality service to patients, clients, and colleagues.

This is an entry-level, PRN onsite position at Tower - Pottstown Hospital in Pottstown, Pennsylvania. The stated pay range is $17.00–$18.15 per hour, based on experience. The role includes a company-paid CRCR certification requirement within nine months of hire.

Requirements

• High school diploma or GED.
• CRCR certification required within nine months of hire; certification is company paid.
• Must be able to work onsite at Tower - Pottstown Hospital in Pottstown, Pennsylvania.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.

Nice To Haves

• At least one year of customer service experience.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable, while following policies and interacting compassionately.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues; audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, which may involve inbound and outbound calls to obtain demographic, insurance, and other patient information; explain financial liabilities; and collect point-of-service payments and past-due balances, including discussing payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Company-paid professional certification.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED