Patient Access Associate Specialist - PRN

Ensemble Health Partners • Pittsburg, TX

9d • $17 - $18 • Onsite

About The Position

This entry-level Patient Access role performs admitting duties for patients receiving hospital services while supporting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. The role is onsite at Ardent - UT Health Pittsburg in Pittsburg, Texas, and is PRN. Compensation is $17.00–$18.15 per hour based on experience.

Patient Access staff manage patient registration and related administrative activities, including accurate medical record number assignment, medical necessity and compliance checks, insurance verification, physician order processing, patient instructions, and point-of-service collections. They provide compassionate customer service, communicate with patients and other callers, and use auditing and reporting systems to help maintain accurate accounts and meet audit standards.

The role also supports pre-registration, explains and obtains signatures for consent and other patient forms, distributes required patient education materials, and screens Medicare medical necessity using ABN software. CRCR certification is required within six months of hire and is company paid.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• CRCR certification required within 6 months of hire; company paid.
• Must be able to work onsite at Ardent - UT Health Pittsburg in Pittsburg, Texas.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.

Responsibilities

• Assign accurate medical record numbers and complete medical necessity and compliance checks.
• Provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide customer service with appropriate compassion during patient and caller interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues; conduct account audits, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and provide payment plan options.
• Explain general consent for treatment forms, obtain required signatures and witness names, and explain and distribute patient education and required forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen Medicare medical necessity using ABN software, inform patients of possible non-payment, distribute ABNs as appropriate, and document distribution of other designated forms and pamphlets.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Company-paid CRCR certification and professional certification opportunities.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED