Patient Access Associate Specialist - PRN

Ensemble Health Partners • Athens, TX

7d • Onsite

About The Position

This entry-level PRN Patient Access role performs admitting duties for patients receiving hospital services while meeting organizational goals, policies, and regulatory requirements. The role is onsite at Ardent - UT Health Athens in Athens, Texas. The position pays $17.00–$18.15 per hour, based on experience.

Patient Access staff support patient registration and account accuracy, insurance verification, medical necessity and compliance screening, patient education, and point-of-service collections. They interact with patients and callers with compassion and provide excellent customer service. The role also includes pre-registration, account audits, processing physician orders, explaining and obtaining signatures on consent and other required forms, and using systems and tools that support clean claims and accurate billing.

Ensemble describes this as an entry-level career opportunity and advertises bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. The required CRCR certification must be obtained within six months of hire and is company paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company paid.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• Must be able to work onsite at Ardent - UT Health Athens in Athens, Texas.
• Must reside and be authorized to work in the United States.

Responsibilities

• Perform admitting duties for patients admitted for hospital services.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, and receive and process physician orders.
• Use an overlay tool while providing customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and documents introduced for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible nonpayment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Professional development and career advancement
• Quarterly and annual incentive programs

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED