Patient Access Associate Specialist - PRN

Ensemble Health Partners • Bangor, ME

1d • Onsite

About The Position

The Patient Access Associate Specialist manages patient registration and access processes in a healthcare facility, helping ensure accurate data, regulatory compliance, and a positive patient experience. The role supports revenue cycle performance, including registration accuracy, point-of-service collections, and first-pass claim rates, and serves as an onsite first point of contact for patients.

Responsibilities include completing registration and pre-registration, collecting and verifying patient and insurance information, processing physician orders, supporting medical necessity and compliance checks, explaining forms and patient instructions, collecting payments, and communicating with patients and other parties. The position also includes switchboard operations, account auditing, quality reporting, and distribution and documentation of required forms.

This is an onsite PRN role at Covenant - St Joseph Healthcare in Bangor, Maine, with variable day, night, and weekend shifts. The listed pay is $18.00–$19.15 per hour, based on experience.

Requirements

• At least 1 year of customer service experience.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company paid.
• Must be able to work onsite at Covenant - St Joseph Healthcare in Bangor, Maine.
• Must reside and be authorized to work in the United States.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate customer service.
• Meet assigned point-of-service collection goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education and service documents, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and other applicable forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible test non-payment, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Company-paid CRCR certification.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED