Patient Access Associate Specialist - PRN

Ensemble Health Partners • Tyler, TX

7d • Onsite

About The Position

Ensemble is hiring an entry-level Patient Access Associate Specialist for an onsite, PRN role at Ardent - UT Health Tyler in Tyler, Texas. The position performs admitting and patient access duties for hospital patients in accordance with organizational policies, goals, and regulatory requirements. The role focuses on accurate patient registration, compliance checks, insurance verification, point-of-service collections, and compassionate customer service.

The specialist handles pre-registration and patient account audits; gathers demographic, insurance, and financial-liability information; processes physician orders; explains forms and patient education materials; obtains required signatures; and screens Medicare medical necessity using ABN software. The role may also operate the telephone switchboard, make inbound and outbound calls, and use quality auditing and reporting systems to correct accounts and provide statistical information to Patient Access leadership.

The position pays $17.00–$18.15 per hour, based on experience. CRCR certification is required within six months of hire and is company-paid. The posting also describes bonus incentives, tuition reimbursement, career advancement, and a comprehensive benefits package.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Obtain CRCR certification within 6 months of hire; certification is company-paid.
• Must be able to work onsite at Ardent - UT Health Tyler in Tyler, Texas.
• Must be located in and authorized to work in the United States.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.

Responsibilities

• Perform admitting duties for patients receiving hospital services while meeting organizational goals, policies, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, collect insurance information, receive and process physician orders, provide patient instructions, and use an overlay tool while delivering excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, providing compassionate and policy-compliant service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities.
• Conduct account audits, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service amounts and past-due balances, and discuss payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and the witness’s name.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare Important Message notices, Observation Forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients about possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Company-paid CRCR certification.
• Tuition reimbursement.
• Comprehensive benefits supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development.
• Quarterly and annual incentive programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED