Patient Access Associate Specialist - PRN

Ensemble Health Partners • Johnson City, TN

8d • $17 - $18 • Onsite

About The Position

The Patient Access Associate Specialist manages patient registration and access processes within the healthcare revenue cycle. The role supports a seamless, positive patient experience while ensuring data integrity and regulatory compliance, and contributes to revenue cycle performance measures including registration accuracy, point-of-service collections, and first-pass claim rates. This position serves as an onsite first point of contact for patients and supports clinical and financial operations through accurate data entry, auditing, and communication.

The position is PRN and onsite at Ballad - Franklin Woods Community Hospital in Johnson City, Tennessee. It is described as an entry-level career opportunity and pays $17.00–$18.15 per hour based on experience. A CRCR certification is required within six months of hire and is company-paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• CRCR certification required within 6 months of hire; company-paid.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Follow policies and provide compassionate customer service during interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities; conduct account audits, ensure forms are complete and timely, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information; explain financial liabilities and collect point-of-service payments and past-due balances, including offering payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; explain and distribute patient education documents and applicable forms.
• Review insurance eligibility responses, select applicable insurance plan codes, and enter benefit data to support point-of-service collections, billing, and clean claims.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Paid CRCR certification.
• Tuition reimbursement.
• Quarterly and annual incentive programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED