Patient Access Associate Specialist - PRN

Ensemble Health Partners • Luray, VA

9d • $17 - $18 • Onsite

About The Position

The Patient Access Associate Specialist performs admitting duties for patients receiving hospital services while meeting organizational mission, goals, policies, processes, and regulatory compliance requirements. The role is onsite at Valley Page Memorial Hospital in Luray, Virginia, and focuses on accurate patient registration, insurance and medical-necessity checks, patient education, collections, auditing, and compassionate customer service.

The position is described as an entry-level career opportunity. Compensation is $17.00–$18.15 per hour, based on experience. The CRCR certification is required within six months of hire and is company paid.

Requirements

• High school diploma or GED.
• CRCR certification required within six months of hire; company paid.
• Must be able to work onsite at Valley Page Memorial Hospital in Luray, Virginia.
• Must reside and be authorized to work in the United States.

Nice To Haves

• At least one year of customer service experience.
• Inquisitiveness and openness to innovation, including AI, to explore improved processes and reduce friction for patients and clients.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable.
• Follow policies and provide appropriate, compassionate customer service during interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities; audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information; explain patient financial liabilities; and collect point-of-service payments and past-due balances, including discussing payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education documents and required forms.
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible nonpayment for tests, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certification; CRCR certification is company paid.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED