Patient Access Associate Specialist - PRN
About The Position
The Patient Access Associate Specialist manages patient registration and access processes within the healthcare revenue cycle. The role supports data integrity, regulatory compliance, a positive patient experience, and revenue-cycle measures such as registration accuracy, point-of-service collections, and first-pass claim rates. As an onsite first point of contact for patients, the specialist supports clinical and financial operations through accurate data entry, auditing, and communication. This is an entry-level PRN position at Covenant - St Joseph Healthcare in Bangor, Maine. Shifts vary and may include day, night, and weekend shifts. The position pays $18.00–$19.15 per hour, based on experience. The company pays for the required CRCR certification, which must be obtained within six months of hire.
Requirements
- At least 1 year of customer service experience.
- Inquisitiveness and openness to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
- High school diploma or GED.
- CRCR certification required within 6 months of hire; company-paid.
Responsibilities
- Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service measured by Press Ganey.
- Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable, while following policies and communicating compassionately.
- Meet assigned point-of-service goals.
- Use quality auditing and reporting systems to identify and correct accounts, including accounts for other employees, departments, and facilities; conduct account audits, ensure forms are completed accurately and on time, meet audit standards, and provide statistical data to Patient Access leadership.
- Pre-register patient accounts before visits, including contacting patients to obtain demographic, insurance, and other information; explain patient financial liabilities; and collect point-of-service payments and past-due balances, including offering payment plan options.
- Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education documents and applicable forms.
- Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
- Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients when a test may not be covered, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.
Benefits
- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
- Career advancement and professional development
- Quarterly and annual incentive programs
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
