Patient Access Specialist (Full-time/Cody)

Billings Clinic•Cody, WY

5d•Onsite

About The Position

Patient Access Specialists help ensure efficient and effective patient access throughout the facility. In this full-time, temporary position, the specialist greets and registers patients; gathers demographic and insurance information; schedules appointments, laboratory tests, and ancillary services; and collects co-payments. The role requires understanding how incomplete or inaccurate information affects the revenue cycle. The specialist may float to other facility areas, including nursing units and rehabilitation services, to assist with patient flow. The position is based at Billings Clinic Cody Clinic and is a day-shift role. It is full-time, non-exempt, and scheduled for 80 hours every two weeks. Starting wage is $17.00–$21.25, depending on experience (DOE).

Requirements

High school diploma or equivalent.
Demonstrated excellence in customer service skills.
One year of customer service experience; healthcare experience is preferred.
An equivalent combination of education and experience related to the listed tasks, knowledge, skills, and abilities may be considered.

Nice To Haves

Some college or healthcare-focused coursework, such as medical terminology or medical office practices.
Healthcare customer service experience.

Responsibilities

Model behaviors consistent with Billings Clinic’s and the facility’s mission, vision, values, code of business conduct, and service expectations, and meet organizational and departmental requirements.
Maintain competency in applicable organizational, departmental, and external standards related to the environment, employee and patient safety, and job performance.
Greet patients, identify red-flag symptoms requiring nurse triage or assessment, and complete online registration by gathering accurate demographic and insurance information for patient, guarantor, and insurance follow-up records.
Educate patients courteously about forms requiring their signatures.
Schedule, reschedule, and coordinate appointments according to patient needs and physician or non-physician scheduling protocols; enter orders for ancillary services when applicable.
Instruct patients on preparations or restrictions for ancillary procedures according to clinical protocols.
Float to provide front-desk support in nursing units and other facility areas as needed.
Collect co-payments according to insurance requirements, deposits from self-pay patients, and other account payments; issue receipts and reconcile the cash drawer and bank deposit daily according to written procedures.
Assist walk-in patients with non-encounter-based access needs, such as blood pressure checks, and coordinate with clinical providers or other patient-care staff as appropriate.
Coordinate with patients, providers, and nursing staff to obtain and enter Medicaid Passport and other insurance-required referral authorizations for reimbursement purposes.
Perform patient check-out, procedure, and scheduling processes.
Monitor waiting areas for cleanliness and neatness, optimize patient flow, and ensure wait times do not exceed 15 minutes.
Print and reconcile missing encounters, ensure encounter forms are accounted for, and communicate appropriately with the clinic department manager.
Receive incoming faxes, mail, freight, and packages and distribute them promptly to the appropriate areas.
Answer and direct physician and consumer telephone calls courteously and accurately; page, transfer, and deliver calls using required formats and procedures; respond to basic inquiries about facility services, programs, and physician specialties.
Screen incoming nursing-unit calls and refer them appropriately to nurses, physicians, or non-physician providers.
May help nursing staff make follow-up calls to patients regarding no-shows, referral appointments, and general questions.
Perform other duties as assigned or needed to meet department and organizational needs.