Patient Access Specialist

Baptist Health • Birmingham, AL

8d • Onsite

About The Position

Heart South is seeking a Patient Access Specialist to support patients through registration, authorization, financial clearance, and scheduling for complex and high-dollar specialty services. The role helps ensure a smooth patient experience while minimizing financial and authorization barriers to care. The ideal candidate thrives in a fast-paced healthcare environment, demonstrates strong customer service skills, and is comfortable with insurance verification, authorizations, and patient financial conversations.

The position is full-time and day shift at Heart South, 1022 North 1st Street, Suite 500, Alabaster, Alabama 35007. Baptist Health Medical Group is a physician-led group focused on compassionate care and clinical excellence. It is part of Baptist Health’s network of healthcare services and includes more than 600 physicians and advanced practice professionals across over 18 areas of focus.

Requirements

• At least 3 years of experience in customer service, financial services, business, or healthcare.
• Strong attention to detail and ability to manage sensitive patient information.
• Excellent communication and customer service skills.
• Ability to multitask and work effectively in a high-volume environment.

Nice To Haves

• Associate’s degree preferred.

Responsibilities

• Perform patient registration, authorization, and financial clearance for complex and specialty services.
• Verify insurance benefits and obtain required authorizations from payers.
• Collect co-pays, deductibles, coinsurance, and outstanding balances in accordance with department guidelines.
• Explain insurance benefits, financial responsibility, and required documentation to patients and guarantors.
• Accurately gather and enter patient demographic and financial information.
• Build working relationships with physicians, clinical teams, and payers to prevent denials and delays.
• Identify and resolve customer service issues while supporting service recovery efforts.
• Monitor, document, and report issues and trends impacting patient access or financial outcomes.
• Screen patients for federal, state, or local assistance programs and complete required applications.
• Schedule, reschedule, and coordinate tests and procedures while maintaining communication with stakeholders.
• Maintain compliance with federal, state, hospital, and Baptist Health policies and procedures.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement savings plan.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Paid time off, up to 5 weeks to start.
• Life insurance.
• Extended Leave Plan (ELP).
• Family Care for childcare, elder care, and pet care.
• Paid parental leave.
• Pet insurance.
• Car insurance.
• Educational benefits, including tuition reimbursement and monthly payments to help pay down graduate school debt.
• All benefits start day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree