Patient Access Specialist Jobs

About The Position

Requirements

• High School Diploma or equivalent required
• Minimum 6 months of experience in a medical office setting with high-volume direct patient contact OR 1 year of experience in a high-volume direct public contact role
• Strong customer service and communication skills
• Ability to multitask in a high-volume healthcare environment
• Strong attention to detail and data accuracy
• Comfortable handling sensitive patient information confidentially

Nice To Haves

• Experience with scheduling and patient coordination preferred
• Proficiency with EMR systems and standard office software preferred

Responsibilities

• Gather and accurately record required patient information
• Verify insurance coverage and determine patient financial responsibilities
• Confirm required authorizations and referral requirements
• Schedule physician office visits, cancer treatment appointments, and ancillary services
• Coordinate complex and high-volume patient appointments and procedures
• Serve as a resource for physicians, nursing staff, patients, referring offices, and insurance companies
• Answer approximately 20% of incoming clinic calls to schedule, transfer, or triage patients appropriately
• Explain detailed procedures and address patient questions within scope
• Coordinate appointments with medicine and surgery clinics
• Manage reschedules and waitlists as needed
• Prepare and distribute new patient packets via mail, fax, or email
• Direct patients to appropriate healthcare providers for additional care needs
• Accurately enter patient information into the electronic medical record (EMR)