Patient Access Director Jobs

About The Position

Requirements

• Bachelor's degree in business or a related field.
• At least 10 years of related experience in a hospital or healthcare-related environment, including at least 8 years in a major healthcare system or healthcare consulting firm.
• Broad expertise in healthcare management, healthcare operations, change management, and systems is preferred in the posting, but included as a qualification.
• Well-disciplined in quality improvement methodology.
• Demonstrated ability to relate to clinicians and administrators, gain their support, and drive consensus for operational efficiency improvements related to patient experience, financial results, and care process improvement.
• Significant facilitation skills and persistence in gaining physician leadership and clinical/technical support for implementation of organizational strategies.
• Demonstrated knowledge of Revenue Cycle accounting processes, cost/benefit analysis, and strategic planning.
• Ability to work independently with little to no guidance, exercise sound judgment, foster respectful communication, solve problems, and support personal and professional growth.
• Ability to communicate and implement change effectively and manage it proactively to minimize disruption to the Practice, patients, and Revenue Cycle operations.
• High integrity, ability to work in a team environment, vision, and problem-solving skills through effective planning and management.
• Experience making and implementing decisions in a complex, consensus-oriented environment.
• Excellent negotiation skills with internal and external constituencies and thorough knowledge of industry best practices for improving Revenue Cycle processes.
• Demonstrated oral and written communication, interpersonal, and customer service skills.
• Ability to communicate Revenue Cycle strategies and initiatives to internal management groups and business partners, including Mayo Clinic executive leadership and industry and Fortune 100 company leaders.
• Proficiency with software programs such as Excel and Word.
• Authorization to work and remain in the United States without Mayo Clinic sponsorship now or in the future.
• Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

• Prior experience as a Director, Revenue Cycle.
• Master's degree.
• Advanced certification in healthcare.
• Experience with non-clinical operational efficiency improvements, care process or procedural standardization improvements, and/or improved patient outcome activities.
• Healthcare Financial Management Association (HFMA) certification.

Responsibilities

• Develop and participate in short-term tactics and long-range planning to optimize Revenue Cycle operations and performance.
• Provide enterprise- and site-based leadership with physician and executive leaders on proactive Revenue Cycle strategies and daily operations.
• Lead customer relationship management, process management, and project management activities.
• Manage institutional and system-wide Revenue Cycle initiatives and responsibilities, including personnel.
• Serve as the primary interface for Revenue Cycle issues, including department oversight, CPR liaison matters, technical and governmental issues, and billing and collection remediation.
• Interface with finance departments including FAS, CPR, and Treasury.
• Advance strategic priorities, standardization and value analysis, stakeholder service, customer service, and appropriate staffing support.
• Manage the operating budget for the area of accountability and adhere to operating expense targets and plans.
• Contribute to adherence to overall Revenue Cycle budget targets and plans.
• Maintain compliance with Federal, State, and local regulatory agencies and oversight bodies.
• Set strategic direction and integrate technology and AI tools into the vision for the function.
• Mentor team members and facilitate professional development opportunities.
• Communicate and implement change proactively to minimize disruption to the Practice, patients, and Revenue Cycle operations.
• Promote teamwork and help maximize employee potential.