Executive Director, Patient Access Services - HUB Programs

United Biosource Corporation•All Virtual Locations, Home Based Position, USA, Remote, US,

4d•Remote

About The Position

The Executive Director, Patient Access is responsible for managing and directing multiple Patient Access functions. The role ensures high-quality delivery of contracted work, achievement of client-specific service-level requirements and performance targets, and consistent leadership across a diverse, tenured team. Strong client engagement is essential to retaining and growing revenue. The position plans, coordinates, and directs Patient Access Services (PAS) operations within corporate and regulatory guidelines. It manages a portfolio of clients and projects, drives change management, and improves the efficiency and effectiveness of core PAS operating functions. The Executive Director develops annual strategic plans for site operations and manages budgets to meet corporate financial targets. The role also provides PAS production and cost reporting updates, establishes consistent goals and objectives, and supports mentorship and coaching. The position has 3 or more direct reports and 400 or more indirect reports.

Requirements

Bachelor’s degree or equivalent experience.
12–18 years of relevant experience, or a Master’s degree with 10–15 years of relevant experience.
Proven track record leading large Patient Services teams of 300 or more FTEs.
History of excellent employee engagement and retention.
Ability to drive high-performance teams and use metrics and KPIs to drive performance.
Strong knowledge of specialty drug channel options and Patient Services program designs.
Excellent verbal, written communication, and presentation skills.
Excellent PC skills, including Microsoft Office, Internet, and Outlook.
Proven leadership skills, team orientation, and a proactive, optimistic management style.
Ability to work cross-functionally to solve complex problems and improve quality and service.
Ability to manage financial targets and budgets, service goals, and quality goals.
Ability to travel 25% or more.

Nice To Haves

Clinical experience.

Responsibilities

Manage and direct multiple Patient Access functions and oversee Patient Access Services operations within corporate and regulatory guidelines.
Manage and drive execution of a portfolio of projects, delegate responsibilities, arrange project support resources, and provide thought leadership to drive growth and change management.
Ensure quality and service standards and client-specific contractual requirements are met; oversee implementation of new clients and troubleshoot escalated client issues.
Maintain and develop ongoing client relationships to support client retention and revenue growth.
Manage PAS financial performance by client, client service-level targets, cost-savings targets, performance reviews, and staff development.
Develop annual strategic plans for site operations and manage budgets to meet corporate financial targets.
Provide PAS production and cost reporting updates and establish consistent goals and objectives.
Build leadership talent and capability within the team and among direct reports, including providing stretch learning and development assignments.
Support mentorship and coaching across the team.