Executive Director- Patient Care Services
About The Position
Responsible for directing operations to achieve the long- and short-range goals of assigned areas. Leads daily administration and is accountable for financial and resource management, including staff, budget, and vendor management. Communicates objectives to staff, oversees initiatives and operations, measures effectiveness, and advances continuous improvement. Facilitates change and uses resources and operational practices to execute plans while ensuring policies, procedures, and practices support operations. Promotes a positive organizational culture through decision-making and performance management. Serves as a member of the management team and as a key liaison among leadership teams, staff, and physician partners. The role directs and coordinates technical and administrative operations, sets expectations and accountabilities, monitors performance and action plans, and provides leadership to managers and staff. It tracks and trends performance data, reports progress to stakeholders, monitors adherence to policies and procedures, and supports compliance with governing, regulatory, and accrediting bodies, licensure requirements, laws, and regulations. The position also fosters effective relationships and communication across departments and with stakeholders through meetings, rounding, one-to-one communication, and visibility and accessibility to colleagues and staff.
Requirements
- Master's degree required.
- 5–7 years of experience required.
- RN licensure in the state of North Carolina required.
Nice To Haves
- PhD preferred.
Responsibilities
- Direct and manage the technical and administrative operations of areas of accountability, maximizing process and operational efficiency.
- Set expectations, assign accountabilities, and measure performance related to patient satisfaction, staff engagement, workload, productivity, utilization, resource consumption, expenditures, and quality.
- Develop and monitor action plans to improve performance against expectations.
- Conduct area operations in support of operational excellence.
- Provide direction and leadership to management and staff.
- Identify, coordinate, and adjust resources as needed.
- Track and trend data, assess progress against agreed-upon performance measures, and provide periodic reports to key stakeholders.
- Monitor adherence to policies and procedures.
- Ensure effective operations and support compliance with governing, regulatory, and accrediting bodies, licensure requirements, laws, and regulations.
- Facilitate positive relationships and communication between departments and stakeholders through meetings, rounding, one-to-one communications, and visibility and accessibility to colleagues and staff.
- Ensure successful performance of areas of accountability.
- Oversee staff, budgets, vendors, initiatives, and operations; communicate department objectives and promote continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Director
