Director, Patient Care Services (Madras)

St. Charles Health System•Madras, OR

About The Position

The Director of Patient Care Services leads and manages patient care services at St. Charles Health System, working at the direction of the Chief Nursing Officer to support operations and extend executive oversight. The role provides strategic and operational leadership and management authority for assigned campus services or departments, including business and operational planning, financial management, and physician relationships and partnerships. The Director works with other departments to support coordinated patient care and the organization’s mission and goals. The Patient Care Services Department includes acute care, emergency care, pediatrics, and specialized nursing services, with a focus on patient-centered care, safety, quality, and efficiency. The Director plans, coordinates, and oversees department operations, staffing, quality, customer service, regulatory compliance, budgets, productivity, and performance improvement. The position collaborates with executives, clinicians, directors, managers, project teams, and outside entities to advance campus and system goals. The Director directly manages assigned caregivers and is responsible for developing effective teams and maintaining a safe, healing environment for patients, caregivers, and guests. The position requires graduation from an accredited nursing school, a master’s degree in nursing or a related field, a current Oregon RN license, a valid Oregon driver’s license, and at least seven years of related nursing experience, including two years in nursing management. A master’s degree in nursing and experience managing multiple hospital departments are preferred. The position is regular, exempt, and scheduled for 40 hours per week, Monday through Friday, on first shift, 8 a.m. to 5 p.m.

Requirements

Graduate of an accredited school of nursing.
MSN or a master’s degree in a related field; if the master’s degree is not in nursing, a bachelor’s degree in nursing is required.
Enrollment in and completion of a master’s program within two years of hire may be considered with CNO approval.
Current Oregon RN license.
Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements.
Ability to travel to business functions, trainings, meetings, and St. Charles Health System worksites.
AHA Basic Life Support for Healthcare Provider certification.
Minimum seven years of related nursing experience, including at least two years of nursing management experience.
Ability to wear appropriate personal protective equipment required to perform the job safely.
Ability to meet the stated physical requirements, including speaking and hearing, sitting, keyboard operation, and occasional standing, walking, bending, kneeling or crouching, stair climbing, reaching, and handling or moving items weighing 1–10 pounds.

Nice To Haves

Master’s degree in nursing.
Three to five years of experience managing multiple hospital departments.

Responsibilities

Plan, organize, coordinate, and direct department functions to ensure services meet St. Charles Health System standards and applicable regulatory and legal requirements.
Maintain continuity of care across all department shifts.
Lead and manage assigned departments and oversee their internal operations.
Partner with the trauma program to maintain quality, customer service, and regulatory compliance for Oregon trauma licensure requirements.
Serve as campus liaison to other hospital departments and outside entities, and work directly with Medical Directors and the Chief Medical Officer.
Communicate the organization’s mission, vision, values, and strategic plan to the department.
Lead financial, clinical, and operational improvement projects, including revenue enhancement, cost reduction, budget and strategic financial plan development, variance analysis, productivity analysis, and business development support.
Collaborate with executives and project teams to develop and monitor key performance indicators and financial and clinical data.
Work with directors and managers to assess and improve campus operational performance and maintain quality control programs.
Monitor service performance and compliance and develop corrective strategies.
Hire, direct, coach, and monitor direct reports to build high-performing teams.
Ensure staffing for all shifts by monitoring and adjusting staffing patterns using national guidelines and departmental plans.
Ensure direct reports meet compliance and safety requirements and implement organizational safety directives and goals.
Maintain a safe environment for caregivers, patients, and guests.
Develop and monitor budgets, ensure accountability and operational target achievement, manage within budget, and oversee productivity.
Analyze costs, productivity, trends, and inpatient and outpatient patient levels; work with leadership to achieve productivity standards.
Develop leaders and caregivers through advising, coaching, facilitating, and mentoring.
Implement relationship strategies for physicians, patient populations, and caregivers.
Oversee customer service that is timely, efficient, accurate, and promotes goodwill.
Facilitate development and implementation of policies, work instructions, and standards in compliance with laws and regulations.
Lead assigned quality improvement initiatives and establish and maintain quality and efficiency standards.
Review processes with teams and identify and implement improvements using Lean methodology; champion continuous improvement and change.
Create a healing environment that respects individuals and supports the care experience of patients and caregivers.
Support the organization’s vision, mission, and values; maintain professionalism and confidentiality; comply with applicable laws and policies; report suspected violations and cooperate with investigations.
Perform additional duties of similar complexity as required or assigned.