Director, Patient Care Services (Madras)

St. Charles Health System•Madras, OR

2d•$162,386 - $251,701

About The Position

The Director of Patient Care Services works under the direction of the Chief Nursing Officer, Critical Access Hospitals, supporting operations and extending executive oversight. The role leads and manages patient care services and has management authority over assigned campus services and/or departments. It provides strategic and operational leadership, business and operational planning, financial management, and physician relationship and partnership development in support of campus and system strategic goals. The Director directly manages assigned caregivers and works with other departments to ensure seamless patient care and alignment with the organization’s mission and goals. The Patient Care Services Department provides patient-centered acute, emergency, pediatric, and specialized nursing services, with an emphasis on safety, quality, and efficiency. The Director ensures services meet organizational standards and applicable regulatory and legal requirements, maintains continuity of care across shifts, and promotes quality, customer service, regulatory compliance, and a safe, healing environment. This position is regular, exempt, and scheduled for 40 hours per week, Monday through Friday, on the first shift, with hours of 8 a.m. to 5 p.m. The role requires travel to business functions, trainings, meetings, and St. Charles Health System worksites. The salary range is $162,386–$251,701 per year.

Requirements

Graduate of an accredited school of nursing.
A Master of Science in Nursing or a master’s degree in a related field; if the master’s degree is not in nursing, a bachelor’s degree in nursing is required. Enrollment in and completion of a master’s program within two years of hire may be considered with Chief Nursing Officer approval.
Current Oregon RN license.
Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements.
Ability to travel to business functions, trainings, meetings, and St. Charles Health System worksites.
AHA Basic Life Support for Healthcare Provider certification.
At least seven years of related nursing experience, including at least two years of nursing management experience.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

Master’s degree in nursing.
Three to five years of experience managing multiple hospital departments.

Responsibilities

Plan, organize, coordinate, and direct department functions and activities in accordance with organizational standards and regulatory and legal requirements.
Ensure continuity of care across all department shifts.
Lead and manage assigned departments and oversee their internal operations.
Maintain quality, customer service, and regulatory compliance in partnership with the trauma program, including state of Oregon trauma licensure requirements.
Serve as the campus liaison to other hospital departments and outside entities.
Work directly with Medical Directors and the Chief Medical Officer.
Communicate and role-model the health system’s mission, vision, values, and strategic plan.
Lead projects involving financial, clinical, and operational performance improvement; revenue enhancement; cost reduction; budget and strategic financial planning; variance and productivity analysis; and business development support.
Collaborate with executives and project teams to develop and monitor key performance indicators and financial and clinical data to improve patient care and financial performance.
Work with Directors and Managers to assess and improve campus operations, maintain quality control programs, monitor compliance, and develop corrective strategies.
Hire, direct, coach, and monitor direct reports, developing high-performing teams and ensuring appropriate staffing for all shifts.
Monitor and ensure direct reports meet compliance and safety requirements; implement organizational safety directives and maintain a safe environment for caregivers, patients, and guests.
Develop and monitor budgets, maintain accountability for operational targets, manage within budget, oversee productivity, analyze costs and operational trends, and work with leadership to meet productivity standards.
Develop leaders and caregivers through advising, coaching, facilitation, and mentoring.
Implement relationship strategies for physicians, patient populations, and caregivers, and oversee timely, efficient, accurate customer service.
Facilitate development and implementation of policies, work instructions, and standards that support services and regulatory compliance.
Lead assigned quality improvement initiatives and establish and maintain quality and efficiency standards.
Collaborate with teams to review processes and implement improvements using Lean methodology.
Champion Lean principles and continuous improvement.
Create a healing environment that respects individuals and supports the care experience of patients and caregivers.
Support the organization’s vision, mission, and values; maintain professionalism and confidentiality; comply with applicable requirements; report suspected violations; and cooperate with investigations and proceedings.
Perform additional duties of similar complexity as required or assigned.