Director, Program Management - Patient Access HUB Services

United Biosource Corporation•All Virtual Locations, Home Based Position, USA, Remote, US,

2d•Remote

About The Position

The Director, Program Management serves as a strategic client contact for assigned Patient Access HUB programs and manages their day-to-day operations and supervisory teams. The role may oversee multiple and/or complex programs, requires extensive interaction with internal and external customers, and participates significantly in strategic planning. The Director reviews contracts and ensures their terms are properly executed, and works with senior leadership to develop policies, procedures, and business work plans for assigned programs and sites. The position provides direction and supervision to exempt-level business support, technical support, or production teams, sets priorities, coordinates work with other managers, and is accountable for the soundness and quality of work. The role requires 30–40% travel to related meetings and conferences as needed.

Requirements

Bachelor’s degree in a relevant discipline or equivalent work experience.
10–14 years of relevant experience, or 8–12 years of experience with a Master’s degree.
Excellent PC skills, including Microsoft Office and internet experience.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem-solving skills, including the ability to analyze information and identify trends.
Strong focus on client satisfaction and client retention results for the assigned book of business.
Ability to work cross-functionally, communicate proactively, and resolve issues with a strong sense of urgency.
Highly developed written communication and documentation skills to develop educational materials, program-specific procedures, product tools, and other service-related collateral.
Networking and client-interfacing skills to cultivate and manage relationships.
Ability to organize people and systems to achieve goals.
Ability to influence and motivate team members.

Responsibilities

Manage programs according to their scope of work, program and standard operating procedures, and contracted budgets at one or more sites.
Manage day-to-day program operations and supervise staff.
Monitor program statistics and metrics.
Resolve complex cases and serve as a day-to-day contact for complex clients to address issues.
Lead analysis and preparation of client reports and other deliverables.
Present program information to internal and external customers.
Work with management to analyze program operations and efficiency.
Liaise with other operational departments to research and resolve client issues.
Mentor other Managers.
Contribute to strategic and business planning by participating in company-wide planning, identifying project initiatives and operational issues, coordinating research, and developing recommendations.
Assist with budget development and tracking; maintain budgets and manage programs within budget expectations, including expenditures and staffing levels.
Participate in interviewing prospective employees, evaluating current employees, and training employees as needed.
Develop employees’ supervisory skills and guide supervisory staff on performance management and corrective disciplinary actions.
Cultivate and manage relationships with key contacts in professional organizations and medical professional societies.
Travel 30–40% and attend related meetings and conferences as required.
Participate in efforts to grow the business.
Communicate program status and forecasts to customers.
Perform other duties as assigned.