Patient Access Services Representative

Mile Bluff Medical Center•Mauston, WI

20h

About The Position

The Patient Access Representative provides high-quality customer service to patients and fellow staff in a busy, multitasking environment. Strong communication skills and the ability to work with all levels of staff in the medical organization are essential to helping meet the needs of the community served. This is a full-time position, 80 hours per pay period, with Monday–Friday shifts ranging from 7 a.m. to 4:30 p.m. There is no weekend rotation; paid holidays are part of the holiday rotation.

Requirements

High school diploma or equivalent required.
Exceptional accuracy and attention to detail required.
Intermediate proficiency with computers required.
Self-starter with excellent interpersonal communication and problem-solving skills.

Nice To Haves

One year or less of related work experience preferred.
Experience working in the medical industry preferred.

Responsibilities

Schedule physician appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms.
Answer calls politely and courteously and determine each caller’s needs.
Maintain minimal wait times for incoming patient calls to maximize patient access.
Transfer calls to the appropriate service area for assistance.
Preregister patients for appointments within the designated scheduling time frame, following the organization’s preregistration process.
Complete workload messages and schedule needed follow-up appointments.
Manage waitlist appointments, including rescheduling, health portal appointment requests, and waitlisted appointments.
Schedule internal referrals, arrange internal specialty appointments, and complete referral verification desktop information.
Reschedule physician appointments when needed because of illness, schedule changes, or emergencies.
Participate in the medical office emergency routine when required.
Perform other duties as requested.