Patient Access Services Representative

Mile Bluff Medical Center•Mauston, WI

About The Position

The Patient Access Services Representative provides high-quality customer service to patients and fellow staff in a busy, multitask environment. Strong communication skills and the ability to work with all levels of staff in the medical organization are essential to helping meet the needs of the community served. The position is full-time, 80 hours per pay period, Monday through Friday, with shifts ranging from 7:00 a.m. to 4:30 p.m. There is no weekend rotation; paid holidays are included.

Requirements

High school diploma or equivalent.
Exceptional accuracy and attention to detail.
Intermediate proficiency with computers.
Self-starter with excellent interpersonal communication and problem-solving skills.

Nice To Haves

One year or less of related work experience is preferred.
Experience working in the medical industry is preferred.

Responsibilities

Schedule physician appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms.
Answer calls politely and courteously, determine callers’ needs, and transfer calls to the appropriate service area.
Maintain minimal wait times for incoming patient calls to maximize patient access.
Preregister patients for appointments within the designated scheduling timeframe, following the organization’s preregistration process.
Complete workload messages and schedule needed follow-up appointments.
Manage waitlist appointments, including rescheduling, health portal appointment requests, and waitlisted appointments.
Schedule internal referrals for specialty appointments and complete referral verification desktop information.
Reschedule physician appointments as needed due to illness, schedule changes, or emergencies.
Participate in the medical office emergency routine when required.
Perform other duties as requested.