Director, Patient Access (Travel)

Ensemble Health Partners • Work at Home - Ohio - Other, OH

3d • $92,400 - $125,000

About The Position

The Director of Patient Access administers and reviews patient access functions within Ensemble Health Partners. The role identifies and implements strategies to improve processes, promote operational efficiency, enhance the patient experience, and meet regulatory compliance guidelines. It provides vision, leadership, and operational oversight for on-site Patient Access staff at a specific hospital or market, directing admitting and registration teams across all entry points and building collaborative relationships with site or market operational leaders. The position requires weekly travel to sites across the client footprint.

The Director establishes clear accountabilities and delegates duties, develops and manages qualified professionals, supports cross-training, and promotes teamwork and compliant revenue cycle operations. The role leads facility- or market-wide communications and employee engagement, supports staff participation and education, determines staffing levels, monitors compensation, and strengthens recruiting and retention. It directs hiring and training for leadership and patient access staff and manages the budget. Other job-related duties may be assigned.

The position pays $92,400–$125,000, based on location and experience, and is eligible for annual incentives. Ensemble describes its associate benefits as a comprehensive package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs. The company also offers professional development, relevant professional certifications, tuition reimbursement, and quarterly and annual incentive programs.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of leadership experience.
• At least 3 years of Patient Access experience.
• Experience in healthcare provider finance operations or a similar service environment.
• Demonstrated advanced use of AI and management of teams using AI to support process and technology improvements, including exploration, experimentation, and application.
• Demonstrated use of KPIs to drive and track team performance.
• Financial and project management experience.
• Strong communication, organizational, interpersonal, and customer service skills.
• Ability to work in a fast-paced environment.
• Ability to travel weekly to sites within the client footprint.
• CRCR certification required within the first 9 months of hire; Ensemble supports obtaining it.

Nice To Haves

• Patient Access experience within a hospital is preferred.
• Work experience with EPIC.
• CHAM certification.

Responsibilities

• Provide vision, leadership, and operational oversight for on-site Patient Access staff within a hospital or market.
• Direct admitting and registration teams across all entry points and build collaborative relationships with operational leaders at assigned sites or markets.
• Establish clear accountabilities, delegate duties, and organize departmental functions without creating silos.
• Select, evaluate, coach, and manage qualified professionals; promote team building and coordinate cross-training and support with other department managers.
• Collaborate with managers and team leaders to support a successful and compliant revenue cycle process.
• Lead a communication strategy that promotes employee engagement, productivity, morale, shared understanding, two-way communication, and staff participation.
• Provide regular staff assessments and educational opportunities.
• Determine staffing levels, monitor compensation, and strengthen recruiting and retention processes.
• Direct hiring and training for leadership and patient access staff.
• Manage the budget.
• Travel weekly to various sites across the client footprint.
• Perform other job-related duties as requested.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.
• Annual incentives for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Director