Director of Patient Access

UnitedHealth Group•Stockton, CA

10d•$91,700 - $163,700

About The Position

Optum Insight is seeking a Director of Patient Access to oversee Patient Access operations in an acute care hospital environment. The role involves managing multiple functions, departments, and levels of staff, including managers, supervisors, and large frontline teams. The director is accountable for operational and financial performance, including budgets and actuals, and leads project management, implementation, staffing, and operational improvement. The position calls for advanced knowledge of Patient Access and revenue cycle operations, strong hospital stakeholder relationships, and the ability to lead large, diverse teams in a 24/7 healthcare environment. The role is part of Optum Insight, which works to improve the flow of health data and information, connect care providers and payers, and help healthcare organizations reduce costs while improving risk management, quality, and revenue growth. UnitedHealth Group describes its mission as helping people live healthier lives and making the health system work better for everyone.

Requirements

7+ years of progressive healthcare revenue cycle or Patient Access experience.
5+ years of leadership experience overseeing managers, supervisors, and large frontline teams.
Experience managing Patient Access operations across multiple service lines, including Emergency Department (ED), OB ED/Labor & Delivery, Pre-Service, Main Registration, Outpatient Services, Imaging, Behavioral Health/Psychiatric services, and Inpatient Registration.
Experience in an acute care hospital environment.
Advanced knowledge of Patient Access operations, including registration, insurance verification, authorization, financial counseling, point-of-service collections, EMTALA compliance, and customer service.
Solid understanding of revenue cycle performance metrics, including productivity, quality, cash collections, denial prevention, and regulatory compliance.
Demonstrated ability to lead operational improvement initiatives and achieve client and organizational performance goals.
Experience managing budgets, staffing models, workforce planning, and employee engagement initiatives.
Solid analytical, problem-solving, and decision-making skills.
Proven ability to build collaborative relationships with hospital executives, nursing leadership, physicians, ancillary departments, and revenue cycle stakeholders.
Excellent communication, coaching, and staff development skills.
Ability to effectively lead large, diverse teams in a 24/7 healthcare environment.

Nice To Haves

CHAA (Certified Healthcare Access Associate).
CHAM (Certified Healthcare Access Manager).
CRCR (Certified Revenue Cycle Representative).
Lean Six Sigma certification.
Multi-site or large health system experience.

Responsibilities

Manage Patient Access operations across multiple service lines, including the Emergency Department, OB ED/Labor & Delivery, Pre-Service, Main Registration, Outpatient Services, Imaging, Behavioral Health/Psychiatric services, and Inpatient Registration.
Manage and be accountable for professional employees and/or supervisors, including managers, supervisors, and large frontline teams.
Oversee daily operations across multiple functions, departments, or business units.
Manage budgets, staffing models, workforce planning, and employee engagement initiatives.
Lead projects, implementations, and operational improvement initiatives to achieve client and organizational performance goals.
Monitor revenue cycle performance, including productivity, quality, cash collections, denial prevention, and regulatory compliance.
Build collaborative relationships with hospital executives, nursing leadership, physicians, ancillary departments, and revenue cycle stakeholders.
Support strategic planning, performance management, change management, process improvement, client relationships, employee development, and succession planning.