Manager of Patient Access
About The Position
The Manager of Patient Access assists with daily patient access and medical secretary operations. This role leads facility-based staff with integrity and purpose to enhance the patient experience through scheduling, follow-up, registration, and related services. Work is performed in an office environment and involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. The work may be stressful, constant, and interruptive, and may involve interaction with injured or sick patients. Travel between all Lakeshore Bone & Joint facilities is required.
Requirements
- High school diploma or equivalent.
- Proactively identify and develop effective solutions.
- Cooperate with other individuals and departments.
- Complete assignments in a timely and satisfactory manner.
- Adapt well to changes in policy and job demands.
- Demonstrate professionalism with coworkers and the public.
Nice To Haves
- Bachelor’s or associate degree in a related field.
Responsibilities
- Review on-call calendars, prepare daily schedules identifying providers on call for all hospitals, and distribute them to relevant parties.
- Create weekly schedules for Medical Secretaries, New Patient Registration, and Switchboard.
- Manage Medical Secretary schedules, including PTO, transfers, and vacancies.
- Review timecards and make necessary payroll changes for employees reporting to the position.
- Coordinate coverage between registration and Medical Secretaries.
- Compile weekly New Patient Distribution reports and send them to the Executive Administrative staff.
- Draft “No See” letters as needed.
- Monitor incoming, outgoing, and missed calls for Medical Secretaries and New Patient Registration.
- Assist with schedule planning and template changes to keep the “No Clinic” schedule up to date.
- Assist providers with e-prescribing and review clinic drives.
- Cover providers when employees are out of the office, as needed.
- Assist Medical Secretaries, New Patient Registration, and Switchboard staff with issues, questions, and concerns.
- Assist providers with Medical Secretary, New Patient Registration, and Switchboard issues.
- Conduct interviews and ensure new hires are trained correctly.
- Set up MCD, Inspect, CoverMyMeds, and Availity portals for incoming employees.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
