Manager of Patient Access

Lakeshore Bone & Joint Institute•Chesterton, IN

8d•Onsite

About The Position

The Patient Access Manager assists with daily patient access and medical secretary operations. This position leads facility-based staff with integrity and purpose to enhance the patient experience through scheduling, follow-up, registration, and related functions. The role involves frequent contact with patients, physicians, and other healthcare personnel, and requires travel between all Lakeshore Bone & Joint facilities. Work is performed in an office environment and may be stressful and interruptive at times, including interaction with injured or sick patients.

Requirements

High school diploma or equivalent.
Ability to proactively identify and develop effective solutions.
Ability to cooperate with other individuals and departments.
Ability to complete assignments in a timely and satisfactory manner.
Ability to adapt well to changes in policy and job demands.
Ability to demonstrate professionalism with coworkers and the public.
Ability to travel between all Lakeshore Bone & Joint facilities.
Ability to meet the physical requirements of the job, including prolonged sitting and/or standing; potentially working shifts longer than eight hours and both day and evening shifts; hand dexterity and movements such as reaching, climbing, balancing, stooping, kneeling, and crouching; occasional lifting and/or moving of up to 50 pounds; talking and hearing; and required close, distance, color, peripheral, and depth vision and ability to focus.

Nice To Haves

Bachelor’s or associate degree in a related field.

Responsibilities

Review on-call calendars, create daily schedules identifying providers on call for all hospitals, and distribute those schedules to relevant parties.
Create weekly schedules for Medical Secretaries, New Patient Registration, and Switchboard.
Manage Medical Secretary schedules, including PTO, transfers, and vacancies.
Review timecards and make necessary payroll changes for employees reporting to the position.
Coordinate coverage between registration and Medical Secretaries.
Compile weekly New Patient Distribution reports and send them to the Executive Administrator.
Draft “No See” letters as needed.
Monitor incoming, outgoing, and missed calls for all Medical Secretaries and New Patient Registration.
Assist with schedule planning and template changes to keep the “No Clinic” schedule up to date.
Assist providers with e-prescribing and review clinic drives.
Cover providers when employees are out of the office, as needed.
Assist Medical Secretaries, New Patient Registration, and Switchboard staff with issues, questions, and concerns; assist providers with issues involving these teams.
Conduct interviews and ensure new hires are trained correctly.
Set up MCD, Inspect, CoverMyMeds, and Availity portals for incoming employees.
Perform other duties as assigned.