Director of Patient Access
About The Position
The Director of Patient Access oversees daily operations of hospital and clinic admissions, reception, and scheduling departments, ensuring efficient and courteous patient services. The role develops and implements operational policies and procedures to improve the patient check-in experience and maintain compliance with healthcare regulations, including HIPAA and FTC Red Flag Rules. The director works with healthcare providers, administrative staff, and IT to optimize scheduling protocols and use of the electronic medical records system. Responsibilities also include staff training and performance management, promoting excellent customer service and effective communication throughout the organization, and leading continuous improvement in response to changing healthcare environments and patient needs. The position leads patient access teams across a rural health system. The hospital admitting team serves as patients’ first point of contact, handling insurance verifications, scheduling changes, and unexpected needs while aiming to make each encounter smooth, accurate, compassionate, and stress-free.
Requirements
- Bachelor’s or associate degree in healthcare administration, business administration, or a related field.
- At least 5–7 years of healthcare management experience, preferably with progressive leadership experience in healthcare patient access, admissions, or revenue cycle management.
- At least 3 years of director-level experience or high-level management overseeing multiple managers and staff in a healthcare system.
- Deep operational knowledge of modern EHR systems and patient access technologies.
Nice To Haves
- Experience with Excellian/Epic.
- Proven experience managing a multi-site team and working in a Critical Access Hospital.
- Certified Healthcare Access Manager (CHAM).
Responsibilities
- Oversee daily operations of hospital and clinic admissions, reception, and scheduling departments.
- Develop and implement operational policies and procedures that improve patient check-in and support compliance with healthcare regulations.
- Collaborate with healthcare providers, administrative staff, and IT to optimize scheduling protocols and use of the electronic medical records system.
- Train staff and manage performance, emphasizing customer service and effective communication.
- Lead continuous improvement to address changing healthcare environments and patient needs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings accounts
- Life insurance
- Employer contributions to a 401(k) retirement plan
- Paid time off
- Participation in 401(k) and 457(b) plans
- Educational assistance and reimbursement
- Employee assistance program
- Work-life balance support
- Gym membership and other discounts
- Employee recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
