Director of Patient Access

Cuyuna Regional Medical Center•Crosby, MN

About The Position

The Director of Patient Access oversees daily operations for hospital and clinic admissions, reception, and scheduling, ensuring efficient and courteous patient services. The role develops and implements operational policies and procedures to improve the patient check-in experience and maintain compliance with healthcare regulations, including HIPAA and FTC Red Flag Rules. The director works with healthcare providers, administrative staff, and IT to optimize scheduling protocols and use of the electronic medical records system. The position also oversees staff training and performance management, promoting exceptional customer service and effective communication throughout the organization. Continuous improvement is central to adapting operations to changing healthcare environments and patient needs. At Cuyuna Regional Medical Center, Hospital Admitting is the first point of contact for patients. The team handles insurance verifications, scheduling changes, and unexpected patient needs while providing compassionate customer service in a fast-paced environment. The department emphasizes teamwork, flexibility, and helping patients feel supported throughout their healthcare journey.

Requirements

Bachelor’s or Associate degree in healthcare administration, business administration, or a related field.
Minimum of 5–7 years of healthcare management experience, preferably with progressive leadership experience in healthcare Patient Access, Admissions, or Revenue Cycle Management.
Minimum of 3 years of director-level experience or high-level management experience overseeing multiple managers and staff in a healthcare system.
Deep operational knowledge of modern EHR systems and patient access technologies.
Collaborative and empathetic leadership skills.
Experience in multi-site healthcare operations.
Front-end revenue cycle skills.
Proficiency with EHR workflows.
Data-driven problem-solving skills.
Effective change-management skills.

Nice To Haves

Experience managing a multi-site team.
Experience working in a Critical Access Hospital.
Certified Healthcare Access Manager (CHAM).
Experience with Excellian/Epic.

Responsibilities

Oversee daily operations of hospital and clinic admissions, reception, and scheduling departments.
Develop and implement operational policies and procedures to improve the patient check-in experience and ensure regulatory compliance.
Collaborate with healthcare providers, administrative staff, and IT to optimize scheduling protocols and use of the electronic medical records system.
Manage staff training and performance, emphasizing customer service and effective communication.
Lead continuous improvement efforts to address changes in healthcare environments and patient needs.