Senior Director, Revenue Cycle - Patient Access Functions
About The Position
The Senior Director, Revenue Cycle leads strategic initiatives and operational performance for Mayo Clinic and Mayo Clinic Health System revenue cycle functions, with a focus on Patient Access Functions. The role develops short- and long-range plans, works with physician and executive leadership on proactive revenue cycle strategies, and addresses daily operations, customer relationships, process management, and projects. It leads institutional and system-wide revenue cycle initiatives and personnel, and serves as the primary interface for related issues, including department oversight, CPR liaison activities, technical and governmental matters, and billing and collection remediation. The Director also coordinates with finance departments such as FAS, CPR, and Treasury. The position advances strategic priorities, standardization and value analysis, stakeholder service, customer service, and appropriate staffing. It manages the area's operating budget and supports adherence to overall Revenue Cycle budget targets, while ensuring compliance with federal, state, and local regulatory agencies and oversight bodies. The role mentors and supports professional development to keep the team aligned with changes in healthcare. It also sets strategic direction, envisioning innovative approaches and integrating technology and AI tools. This is a hybrid position. The employee must live within 100 miles of a Mayo Clinic campus and attend on-site occasionally as business needs require.
Requirements
- Bachelor's degree in business or a related field.
- At least 10 years of related experience in a hospital or healthcare-related environment.
- At least 8 years of experience in a major healthcare system or healthcare consulting firm.
- Authorization to work and remain in the United States without current or future Mayo Clinic sponsorship.
- Ability to work independently with little to no guidance and exercise sound judgment.
- Ability to gain support and build consensus with clinicians and administrators to improve operational efficiency, patient experience, financial results, and care processes.
- Significant facilitation skills and persistence in gaining physician leadership and clinical or technical support for organizational strategies.
- Knowledge of revenue cycle accounting processes, cost-benefit analysis, and strategic planning.
- Ability to communicate and implement change management proactively while minimizing disruption to practice, patients, and revenue cycle operations.
- Experience making and implementing decisions in complex, consensus-oriented environments.
- Excellent negotiation, oral and written communication, interpersonal, and customer service skills.
- Ability to communicate Revenue Cycle strategies and initiatives to internal management, business partners, executive leadership, and external industry leaders.
- Proficiency with software programs such as Excel and Word.
Nice To Haves
- Prior experience as a Director, Revenue Cycle.
- Master's degree.
- Advanced certification in healthcare.
- Broad expertise in healthcare management, healthcare operations, change management, and systems.
- Experience improving non-clinical operational efficiency, standardizing care processes or procedures, and/or improving patient outcomes.
- Well-disciplined in quality improvement methodology.
- Thorough knowledge of industry best practices for enhancing revenue cycle processes.
- Healthcare Financial Management Association (HFMA) certification.
Responsibilities
- Contribute to Revenue Cycle initiatives for Mayo Clinic and Mayo Clinic Health System through short-term tactics and long-range planning.
- Lead enterprise- and site-based revenue cycle strategies and work with physician and executive leaders to address daily operations.
- Manage customer relationships, processes, projects, institutional and system-wide initiatives, and associated personnel.
- Serve as the primary interface for revenue cycle matters, including department oversight, CPR liaison activities, technical and governmental issues, and billing and collection remediation.
- Coordinate with finance departments, including FAS, CPR, and Treasury.
- Advance strategic priorities, standardization and value analysis, stakeholder service, customer service, and appropriate staffing support.
- Manage the operating budget for the area of accountability and support adherence to overall Revenue Cycle budget targets and plans.
- Maintain compliance with federal, state, and local regulatory agencies and oversight bodies.
- Mentor employees and facilitate professional development opportunities.
- Set strategic direction and incorporate technology and AI tools into the vision for the function.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Affordable vision plan with a national network.
- Health Savings Account and Flexible Spending Accounts for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
