Senior Director, Revenue Cycle - Patient Access Functions

Mayo Clinic • Rochester, MN

3d • $204,256 - $306,384 • Hybrid

About The Position

The Senior Director, Revenue Cycle contributes significantly to Mayo Clinic and Mayo Clinic Health System revenue cycle initiatives. The role develops and participates in short-term tactics and long-range planning to optimize revenue cycle operations and performance, and provides enterprise- and site-based leadership in partnership with physician and executive leaders. It addresses proactive revenue cycle strategies and daily operations, including customer relationship management, process management, and project management.

The position leads institutional and system-wide revenue cycle initiatives and responsibilities, including personnel, and serves as the primary interface for revenue cycle issues such as department oversight, CPR liaison matters, technical and governmental issues, and billing and collection remediation. The Director interfaces with finance departments including FAS, CPR, and Treasury; advances strategic priorities and standardization/value analysis; serves key stakeholders; and provides customer service and appropriate staffing support. The role manages the operating budget for its area, adheres to expense targets and plans, contributes to overall revenue cycle budget targets, and maintains compliance with applicable federal, state, and local regulations and oversight bodies.

The Director sets strategic direction, imagines future-state approaches, and integrates technology and AI tools into that vision. The role also mentors employees and facilitates professional development to keep the team aligned with the changing healthcare landscape.

This is a hybrid position. The employee must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

Requirements

• Bachelor's degree in business or a related field.
• At least 10 years of related experience in a hospital or healthcare-related environment, including at least 8 years in a major healthcare system or healthcare consulting firm.
• Authorization to work and remain in the United States without current or future Mayo Clinic sponsorship.
• Broad expertise in healthcare management, healthcare operations, change management, and systems is preferred in the posting; see preferred qualifications.
• Knowledge of revenue cycle accounting processes, cost/benefit analysis, and strategic planning.
• Ability to work independently with little to no guidance and exercise good judgment.
• Ability to solve problems and create an environment of respectful communication and professional growth.
• Ability to communicate and implement change proactively while minimizing disruption to the practice, patients, and revenue cycle operations.
• High integrity and ability to work in a team environment, demonstrate vision, and solve problems through effective planning and management.
• Experience making and implementing decisions in a complex, consensus-oriented environment.
• Excellent negotiation skills with internal and external constituencies and knowledge of industry best practices to continually improve revenue cycle processes.
• Demonstrated oral and written communication, interpersonal, and customer service skills.
• Ability to communicate revenue cycle strategies and initiatives to internal management groups and business partners, including executive leadership and industry and Fortune 100 company leaders.
• Proficiency with software programs such as Excel and Word.

Nice To Haves

• Prior experience as a Director of Revenue Cycle.
• Master's degree.
• Advanced healthcare certification.
• Broad expertise in healthcare management, healthcare operations, change management, and systems.
• Experience with non-clinical operational efficiency improvements, care process or procedural standardization improvements, and/or activities to improve patient outcomes.
• Well-disciplined in quality improvement methodology.
• Ability to relate to, gain support from, and build consensus with clinicians and administrators to improve operational efficiency, patient experience, financial results, and care processes.
• Significant facilitation skills and persistence in gaining physician leadership and clinical/technical support for organizational strategy implementation.
• Healthcare Financial Management Association (HFMA) certification.

Responsibilities

• Develop and participate in short-term tactics and long-range planning to optimize revenue cycle operations and performance.
• Provide enterprise- and site-based leadership with physician and executive leadership on proactive revenue cycle strategies and daily operations.
• Lead customer relationship management, process management, and project management related to revenue cycle operations.
• Mentor team members and facilitate professional development opportunities.
• Manage institutional and system-wide revenue cycle initiatives and responsibilities, including personnel.
• Serve as the primary interface for revenue cycle matters, including department oversight, CPR liaison issues, technical and governmental issues, and billing and collection remediation.
• Interface with finance departments including FAS, CPR, and Treasury.
• Advance strategic priorities and the standardization/value analysis process; serve key stakeholders and provide customer service and appropriate staffing support.
• Manage the operating budget for the area of accountability and adhere to operating expense targets and plans.
• Contribute to overall revenue cycle budget targets and plans.
• Maintain compliance with federal, state, and local regulatory agencies and oversight bodies.
• Set strategic direction and integrate technology and AI tools into future-state planning.

Benefits

• Medical coverage with multiple plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director