Director of Patient Access- Full Time Days

Cape Fear Valley Health

13d • Onsite

About The Position

The Director of Patient Access is responsible for the daily operations of all Patient Access functions and serves as a liaison between Patient Access and other areas of Revenue Cycle. The Director integrates departmental services with the hospital’s primary functions, develops and implements policies and procedures that guide or support services, assesses and improves department performance, and ensures orientation and continuing education for departmental staff. The role promotes Patient Access and strives to meet and exceed customer needs.

Requirements

• Proficiency in reading, writing, and speaking English.
• At least 5 years of Patient Access experience.
• At least 5 years of management experience.
• Knowledge of Epic systems.
• Experience in healthcare finance operations or similar service environments.
• Ability to proactively prioritize needs and effectively manage resources.
• Clear and concise communication skills.
• Ability to guide individuals and groups toward desired outcomes, set high performance standards, and deliver quality services.
• Ability to establish and maintain long-term customer relationships by consistently meeting and exceeding expectations.
• Knowledge and understanding of organizational policies, procedures, and systems.
• Proficiency in Microsoft Office applications and other applications as required.
• Ability to apply tools and processes to manage budgets successfully.
• Ability to assess work activities and allocate resources appropriately.
• Understanding of the complexities and needs involved in starting up, building, and maintaining a new business.

Responsibilities

• Oversee the daily operations of all Patient Access functions.
• Serve as the liaison between Patient Access and other Revenue Cycle areas.
• Integrate Patient Access services with the hospital’s primary functions.
• Develop and implement policies and procedures that guide or support services.
• Assess and improve department performance.
• Ensure orientation and continuing education for departmental staff.
• Promote Patient Access and work to meet and exceed customer needs.
• Oversee the development, deployment, and direction of complex programs and processes.
• Manage budgets and allocate resources appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed